About the Role
Uber Eats is looking for an Account Growth Strategist, who can collaborate with the largest Enterprise accounts on Uber Eats in France. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an “all hands on deck” environment, love solving problems, thrive in a startup culture, and be passionate about food.
We are moving a mile a minute to make sure that Uber users, partner restaurants, and partner drivers are able to experience the magic of Uber Eats. The Enterprise Account Manager is a critical role that will own some of the most valuable partnerships for Uber Eats in France - collaborating with them to help them grow their business sustainably whilst delivering the best experience to Uber Eats users, with the goal of making Uber Eats their most loved delivery platform. This role is a rare opportunity to help grow Uber Eats in France with a strong sense of ownership.
What You’ll Do
Account strategy : Be the main point of contact at HQ level for your Enterprise accounts. You will create long-term relationships with our key accounts, ultimately maximizing their financials, marketing efforts, engagement and satisfaction. You’ll be a key influence in their delivery business by :
Helping your clients to understand our marketplace model and its key success factors.
Providing strategic and relevant recommendations to drive growth and profitability to your clients (P&L understanding is a must).
Building tailored action plans accordingly and define appropriate KPIs to ensure appropriate follow up.
Building case studies that we can leverage and replicate on other accounts.
Set-up the appropriate level of governance within the partnership (frequency, attendance)
Support your partners on their daily needs (menu management, restaurant onboarding
Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment.
Internal contributions : You will be in charge of building areas of expertise that will create a difference in the value we bring to the biggest actors of the restaurant industry. You will need to be able to show a strong business acumen, an ability to design and implement processes and analytical tools.
Commercial Management: Lead commercial discussions with Enterprise partners to build sustainable long-term partnerships.
Partner with internal teams: Work closely with stakeholders in internal teams both in France (e.g. local Account Managers) and globally (eg. Product, Support, Courier Operations) to drive nationwide actions on your Enterprise accounts, solve problems and ensure that feedback received is utilised in improving our product and operations.
Act as an ambassador of Uber Eats’ mission, brand, and product.
What You’ll Need
Ces entreprises recrutent aussi au poste de “Customer Service”.
Voir toutes les offres