About the team

Ready to make a massive global impact and simplify complexity? Join Turo's Shared Services Training team as a Training Specialist II and become an essential training architect for our Global Trust & Safety organization, which includes Fraud Prevention, Chargebacks, Verification, Investigations, and Critical Safety teams.

This is your opportunity to demonstrate deep expertise in Instructional Design and Adult Learning Theory by designing and delivering highly engaging, learner-centered experiences. You will partner directly with department managers to ensure customer support agents and internal professional team members perform their duties confidently and efficiently.

The opportunity is huge: you will be a product, policy, and process expert, drive measurable impact, provide ongoing direction to global vendor BPO training teams, and even mentor other training team members.

If you are a driven, self-motivated problem solver who thrives in a high-paced and rapidly changing environment and you are passionate about transforming complex information into clear, effective learning experiences we want you on our team.

What you will do

• Partner with Trust & Safety department managers on ongoing projects and road map items

• Design and deliver highly engaging, interactive training modules that enable customer support agents and internal team members to perform their duties confidently and efficiently

• Support and manage assigned training teams and trainers within our BPO training network

• Serve as a mentor to both internal and BPO training teams, sharing knowledge and experience to help elevate instructional and facilitation capabilities.

Your profile

• 3+ years of instructional design experience building interactive e-learning and instructor-led (ILT) training for adult learners

• 1+ years of experience facilitating training workshops or courses (Trust & Safety experience preferred)

• Experience with authoring tools such as Articulate 360 (Rise, Storyline)

• Experience using an LMS, preferably Docebo

• Strong foundation in adult learning best practices and learner-centered instructional methodology

• Enjoys simplifying complex processes and collaborating with cross-functional stakeholders

• Skilled in facilitating workshops, trainings, and/or courses

• Passionate about creating meaningful, engaging learning experiences

Bonus if you have

• 1+ years of experience managing a Learning Management System

• Experience supporting Trust & Safety training programs

• Experience mentoring training peers or instructional designers

• Experience working with global BPO training partners

For this role, the target base salary range in Phoenix is $80,000–$100,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.