Tribvn Healthcare

Tribvn Healthcare

Customer experience - Project Leader (M/F)

  • CDI 
  • Paris
  • Télétravail ponctuel autorisé
  • > Bac +5 / Doctorat
  • > 3 ans

Le poste

Customer experience - Project Leader (M/F)

  • CDI 
  • Paris
  • Télétravail ponctuel autorisé
  • > Bac +5 / Doctorat
  • > 3 ans

About

TRIBVN Healthcare développe des solutions logicielles pour la pathologie numérique. Innovantes et validées, elles permettent la gestion, l’analyse et le partage des images cellulaires tant pour les laboratoires du diagnostic que les industriels pharma & biotech.

Dans le domaine de l’analyse d’images, ses solutions s’appuient sur les dernières innovations en termes d’intelligence artificielle notamment sur des algorithmes de deep et de machine learning. Ces outils permettent d’accompagner médecins et chercheurs dans leur prise de décision diagnostique et leur évaluation scientifique dans l’intérêt des patients.

Dans le domaine du partage, ses solutions mettent en œuvre des outils full web pour accompagner ses clients dans leurs activités de télépathologie, d’enseignement ou de validation clinique multicentrique.

Job description

Who are we, what is our mission and our ambition?

TRIBVN Healthcare develops software solutions for digital pathology. Innovative and validated, they allow the management, analysis and sharing of cellular images both for diagnostic laboratories and pharmaceutical & biotech manufacturers. In the field of image analysis, our solutions are based on the latest innovations in terms of artificial intelligence, notably deep and machine learning algorithms. These tools support physicians and researchers in their diagnostic decision-making and scientific evaluation for the sake of patients. In the field of sharing, our solutions implement full web tools to support our customers in their telepathology, teaching or multi-centric clinical validation activities.

For 20 years, we at TRIBVN Healthcare have been bringing our digital pathology expertise to the diagnostic imaging market. Our ambition is to become a world leader. To do this we are developing software solutions, some of which are the most effective on the market in both clinical digital imaging and research. Our belief is that digital pathology is the best way to improve therapeutic decision-making and patient healthcare. This is made possible through innovative tools designed for accurate and precise diagnostics. We share our knowledge and expertise in digital pathology. TRIBVN Healthcare is therefore an essential resource for healthcare professionals when adopting the major biopathological innovation that is: the digital laboratory.

Ranked among the most innovative companies, winners of datachallenges thanks to the best IA teams, ranked in the 20 best deep tech scaleups and with a scientific board made up of the best doctors in the field of pathology, TRIBVN Healthcare is growing very fast all over the world. In its ambition to become a leading player in the digital transformation of cancer diagnosis, the company has just announced a €5m fund raising. Take advantage of this opportunity to join a high-performance team driven by an ambitious and meaningful project.

For more information, please visit: www.tribvn-hc.com

In the context of its growth, TRIBVN Healthcare offers the following opportunity: Customer experience - Project Leader (M/F)

Your role:

Integrated in a dynamic team of 35 people and closely to the VP Customer Experience, you will be responsible for managing the implementation of our products at our customers’ sites, ensuring daily follow-up and creating a world class customer service experience as you input to and execute the Customer Experience Strategy. You will work in close collaboration with Customers, Production, Development and Sales.

In collaboration with the customer experience team, you will be in charge of:

• Creating, managing, and developing a world class customer services that aligns to our values
• Supporting the client in his transition to digital pathology
• Managing the timely and accurate processing of inbound requests from customers
• Organizing the deployment of our solutions to customers by coordinating our internal solution deployment team and the customer’s business and IT teams
• Accompanying and training the customer in understanding our products
• Analyzing and summarizing customer feedback and requests for changes
• Driving an environment of high performance and continuous improvement
• Monitoring departmental effectiveness and build connections with key stakeholders to identify and implement structural changes to improve customer experience delivery
• Ensuring operational excellence by helping to build processes, define policies and implement best practices for a growing customer service organization

Why do you have to join our team? Because we offer:

• Opportunity to work with an international team with high technical and scientific backgrounds
• Start-up working environment
• International team and projects
• Access to remote work full-time
• Competitive package

Preferred experience

Your skills and profile:

• A Master’s degree in Engineering with strong scientific and technical/IT background
• Able to demonstrate a history of managing project in a technical or scientific context
• Very good written and oral expression in both French and English
• Ability to listen and advise customers
• Start-up state of mind
• Autonomous, pragmatic, versatile and organized
• Very good interpersonal skills
• Excellent presentation

Recruitment process

Please apply on WTTJ or at jobs@tribvn-hc.com

Meet the team

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