What if you were to make our existing customers our primary growth factor?
A Toucan application is a clever balance of design and data. Your mission is to protect this balance on production apps, by providing the necessary support to our customers & designers.
Our Care & Data architect team is composed of 3 talented persons, and provide support & advice for:
- App-administrators customers and Toucan application builders
- In-house teams as Product Experts.
Most importantly, we anticipate and help building the most powerful and scalable applications from the moment they are created until they reach end-users in collaboration with the Onboarding/Product Specialists and CSM teams!
MISSIONS & PROJECTS
Client Support - End User
- You provide level 2 technical support for production applications and liaise with the R&D team on level 3 issues.
- You handle data: within the framework of support, you solve your client’s problems related to data.
- You make your life easier by turning problems into scalable solutions, working hand-in-hand with our R&D team.
Application Builders’ Support
- You answer Technical & Data questions related to the design of Toucan Toco applications.
- You coordinate the feedbacks & help prioritize it: centralization & categorization of needs.
- You position yourself as an Expert and share Dataviz’ best practices to Toucan Toco App Builders.
Data Architect: Monitoring the industrialization and scalability of our applications
- You advise app builders on possible app data architecture according to their needs (amount of data, type of storage, visibility needs…).
- You audit applications to ensure the best possible integration of Toucan Toco with the Client systems.
- The product evolves extremely fast. You make sure your customer always has access to the latest features and that his applications do not have any technical debt.
YOUR BENEFITS
- You arrive at the right time to take your place in a growing organization and have an impact.
- You integrate a team of software developers, designers, sales people and PMs.
- You’re autonomous, your initiatives are greatly encouraged .
- You set up a Must-Have SaaS: Companies needs Analytics more than ever
ATMOSPHERE
- An atmosphere Welcoming, Healthy and Simple.
- Team collaboration is not a false promise but a reality
- Attractive package Fixed salary and bonuses, Strong Health Insurance
- The icing on the cake: Spotify Premium, Bike Reward and we let you choose your own equipment to work in the best conditions!