Cette offre n’est plus disponible.

Customer Success Manager

CDI
Paris
Salaire : Non spécifié
Télétravail occasionnel
Expérience : > 5 ans

ToucanToco
ToucanToco

Cette offre vous tente ?

jobs.faq.title

Le poste

Descriptif du poste

What if you were in charge of our customer satisfaction and the sustainability of Toucan’s projects for our clients ?

YOUR MISSIONS & PROJECTS

Your are in charge of a portfolio worth 1M€ ARR, specialized in transport and real estate.
You lead the daily strategy of about 20 accounts in collaboration with a sales.

Ensures that the customer fully realizes the value of what they have purchased.

  • You are the trusted advisor of the client.
  • You have knowledge of everything that happens on the account.
  • You are the conductor of the account, you identify the needs, brings them up and proposes solutions (product feedbacks, training, audit, PS…).

Why this job is awesome ?

  • You pilot a high level Cient Portfolio
  • You take advantage of an unique combination between short-term technical expertise and long-term strategical vision shared with the client
  • You have room for your autonomy and initiatives. And you are also supported by strong processes and team spirit with best practices sharing

Day to day :

  • You are the customer’s privileged interlocutor and main contact person :

    • You interact with your clients on a regular basis to ensure a high level of satisfaction.
    • You build and develop an excellent long term relationship with your customers to allow a massive deployment within the accounts.
    • You support the customer in the industrialization process to integrate Toucan Toco into its data environment.
  • You participate in the adoption and expansion of Toucan Toco :

    • You set adoption and business gain goals with our clients.
    • You are able to initiate / identify new business opportunities (upsell and renewal).
  • You have a central role at Toucan Toco and interact with different teams :

    • Onboarding who take care of the onboarding of our customers on the platform.
    • Sales with whom you establish sales strategies on the accounts,
    • Product to which you communicate the user feedback that can benefit the product,
    • Marketing with whom you organize feedback testimony, events…
    • Care that solves technical problems encountered on the platforms (product bug, data update …)

YOUR BENEFITS

  • You operate in a stimulating environment: your clients are major accounts, present in various sectors of activity (industry, automotive, cosmetics…) and in different professions (HR, CFO…).
  • You’ve come at the right time to take your place in a fast-growing organization
  • You are very autonomous, your initiativeare greatly encouraged & supporte
  • You hold a essential place in the success of a SaaS and ‘Enterprise’ software.

CADRE

  • A Caring, Healthy and Simple Environment
  • Collaboration between teams is not a false promise but a reality.
  • Attractive package: Fixed & Variable Individual and Collective, Concrete mutual insurance company
  • The icing on the cake: Spotify Premium, Bike compensation and we’ll let you choose your equipment to work in the best conditions!

Profil recherché

PROFILE

  • You have 3 to 5 years experience in a similar position, or you have been a Project/ delivery manager at a SaaS software editor
  • You have already been in client facing position with C-levels face-offs
  • You are an excellent communicator and can adapt to a variety of people (C-level clients, technical teams, partners, etc.).
  • Diplomatic and pragmatic, you know how to manage a customer relationship, even in complex situations
  • You know the SAAS Software B2B world
  • You have Fluent French language skills and excellent English language skills

ATTITUDE

  • Pragmatic, rigourous and resourceful, you’re a “doer”
  • Performance and KPIs oriented profile
  • You show technological curiosity
  • Creative, curious and autonomous, you are ambitious and want to participate to a start-up growth
  • You want to progress in the contact of performing individuals

Déroulement des entretiens

THE ESSENTIALS

  • A personal success, that you are proud to present us in two lines. No cover letter.
  • By clicking on the big “Apply” button ‘Welcome to the jungle’

NOS REFERENCES

Envie d’en savoir plus ?

D’autres offres vous correspondent !

Ces entreprises recrutent aussi au poste de “Customer Service”.

Voir toutes les offres