In SumUp POS, we are creating the world’s most complete Point of Sale, for all merchants in all businesses. We take care of the details so that merchants can focus on what they do best. We help merchants better connect to their business, to their customers and to each other.

SumUp POS offers more than a cash register, it offers an innovative ecosystem where our POS Tribe of over 200 people in Paris, Milan, Barcelona, Germany and the UK are working hard to go as far as possible and become the European leader in our market.

As an Account Manager, you'll be a key contributor to the UK sales team’s overall success.

What you'll do

• You'll be looking after the existing customer base within a small team of account managers, for customer service, retention, and dealing with upsell opportunities; All while building strong customer relationships and loyalty.
• Day to day management of the account base (general enquiries, and assisting with billing queries and credit control).
• Managing complaints through to resolution.
• Collaborating with the sales and technical teams.
• Reporting to the Head of Account Management.
• Working from the London office, with home working an option for up to two days of the working week.

About you

• Fluent in English both written and spoken.
• A good level of competency using Excel.
• Strong telephone presence and experience.
• Excellent verbal and written communication skills.
• A genuine care for customers and the service being provided.
• Consultative seller who can build and maintain strong customer relationships.
• Ability to multitask, prioritize and manage time effectively.
• Self-starter, highly motivated, goal oriented, team player.
• Previous experience in the F&B (food and beverage) sector is a plus
• Knowledge of Hubspot / Salesforce (CRM) would be a plus
• Data driven to make the right decisions

Why you should join SumUp

• A company in an exciting period of high growth
• Represent a great brand and great products
• Competitive salaries and variables
• Opportunities for learning and professional development
• Awesome Covent Garden based SumUp UK Offices
• Regular social events

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.