Data Solutions Product Owner @ TheFork

Welcome to our fabulous world. 🍴We are TheFork. Our mission is to bring happiness through amazing dining experiences, thanks to our 3 main products :  

📱 TheFork App : the restaurant discovery and booking app for every occasion 

🖥️ TheFork Manager : the tool to digitize restaurant operations and be in full control of your business 

💳 TheFork Pay & gift cards : the new and amazing dining payment experience 

Creator of a unique model that disrupted the restaurant industry 15 years ago, we are now the leading dining platform across Europe and Australia. We are experiencing an exciting period of growth, and we need the greatest folks onboard. Together, we will make our wildest dreams come true! We strongly believe that our mission can only be achieved if we also bring happiness to our working environment. We do this by providing a flexible, multicultural  and positive environment where each individual has the space to grow. 

We nurture this happy culture through our core values: We are better together -  We act like an owner - We genuinely care for our users and customers - We believe in transparency - We never stop learning - Speed wins 

Oh! And we are also part of the big Tripadvisor family ❤️ 

With love, 

Your future buddies, the Forkies. 

Why join us?

You are passionate about data and comfortable in an international and agile environment? You are ready for the challenge of a SaaS service for several thousand customers and B2C interfaces for millions of users? Are you ready to invest in a company whose entire service is subject to heavy use and is present in close to 20 countries, to accompany its rapid growth? You want to secure services that power the leader of online restaurant booking?

You will join a dynamic and agile team in a quickly changing environment. You will be involved in an international organization that empowers its employees, cares about their career and values sharing.

What you will be doing

As theFork’s data team is growing and many use cases are emerging within all departments to activate data, we are reinforcing our product capabilities in the team by opening new product owners positions. 

The data team has recently been reorganized to introduce domains oriented teams, working on our main business domains. The Data Solutions Product Owner we are looking for will be dedicated to the “Supply” domain, addressing needs and data products for the B2B part of our business. 

As a Data Solutions Product Owner, you will be responsible for the lifecycle of all data solutions under your scope. 

Data solutions include any type of solution or product the data team produces (dashboards, analysis, data products, .. ).

Examples of data solutions (among many solutions that still need to be developed): 

• Analysis of a specific trend of our B2B business
• Smart Supply (how to segment and better target our restaurants and leads)
• Territory & competition monitoring
• Monetization
• Restaurants analytics bringing data analytics to our customer restaurannts
• Restaurants recommendation engine 
• Yield management

You will be accountable for: 

• Collecting and translating business needs into solutions
• Prioritizing needs within the Supply domain
• Delivering solutions in line with business needs, data quality and data management best practices using an agile methodology. 
• Coordinating teams and maximizing the delivery of the various teams working on those solutions while ensuring their quality & scalability 
• Ensuring a high level of SLAs and evolutivity of the solutions. 

You will report to the Data Product Manager. 

We will measure the success of your position through the following outcomes:

• Ability to understand and challenge business needs, translate them into products development and prioritize products increments to maximize value
• Capability to drive teams to deliver high quality products in line with business needs : high satisfaction of stakeholders on deliveries & products increments
• Ability to maximize the value of the products backlog in strong collaboration with all stakeholders and product owners
• Ability to anticipate issues and build mitigation plans
• Ability to ensure solutions operate within the agreed SLAs: low level of bugs, complaints from users
• Ability to measure solutions performance and align performance to business needs
• Capability to communicate on progress

To achieve that, some examples of your activities will be: 

• Animating story mapping & conception workshops with stakeholders (data, business, product, engineering, ..)
• Clearly expressing Product Backlog items, creating all necessary User Stories 
• Ordering and refining Product Backlog items to best achieve goals and missions
• Ensuring that User Stories are well defined & complete before embarking them in development (write specifications, tasks sequencing, tests scenarios, … with relevant stakeholders).
• Ensuring the development teams understands items in the Product Backlog to the level needed
• Identifying dependencies, risks and issues across on the backlog items, and escalate to the Data Product Manager when necessary
• Ensuring the Product Backlog is visible, transparent, and clear to all, and shows what the developers will work on next.

You will rely on several data teams who will be in charge of the developments : Data Engineering, Data Science and Business Intelligence mainly. 

You will have to coordinate well with the Data Platform and BI Product Owners for any requirements creation, specification and prioritization. 

Key Characteristics

• Experience in defining and delivering complex implementations according to business requirements, business processes and constraints across an enterprise, 
• Design thinking that shows the connection between data collection, transformation, analysis, enrichment, quality and business benefit & value.
• Being able to challenge business requirements to optimize the value of the backlog items
• Results oriented with an ability to find ways of solving problems
• Knowledge of data processing and analysis trends and processes

Profile Requirements:

• Minimum 5 years of proven working experience as a Product Owner or Project Manager in a complex environment
• Technical skills regarding data (SQL, Python, modeling, processing, data integration, … ) and Machine Learning 
• Very good knowledge of data science use cases and their integration in a production environment 
• Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy.
• Able to produce high quality delivery with attention to details,  in a timely, sustainable and maintainable way
• Customer Focus, Flexible and Team player
• Strong interpersonal skills and self-directed.
• Must be able to work independently and according to the priorities set by the Management.
• Experience with Agile (Scrum/Kanban)
• Excellent French & English verbal and written communication skills

What we offer you

• 😄 An awesome team (not everybody like our jokes, but we try our best) 
• 🏠 A Permanent contract (that can be useful in life) 
• ⚖️ Flexible working environment (2 days home office per week) 
• 💸 Competitive fixed salary, bonus and equity (yes, equity!) 
• 🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  
• 🌎 International teams - More than 30 nationalities and 16 offices worldwide 
• 🏳️‍🌈 Highly inclusive working environment 
• 🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc 
• 🎓Continuous learning and development programs (with full access to LinkedIn Learning!) 
• 😌 Free access to the Calm app  
• 🏥 Health insurance fully covered by the company 
• 👩‍🦽 Life Insurance and Disability at no cost to the employee  
• 💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure 
• 🍴 Amazing offices with dining, coffee point on each floor, and leisure area    
• 🎤 Team building events (we love karaoke. A lot. A lot.) 

#LI-CT1