TheFork, part of Tripadvisor group, is the leading online restaurants booking platform in Europe and Australia. We are present in +12 countries with 60 000 partners restaurant in a mission to bringing happiness through amazing dining experiences. Creator of a unique model that has disrupted the restaurant industry, we put innovation at the heart of our ambitious growth.
Thanks to TheFork (app/web), millions of diners can easily discover, book and pay the right restaurant at the right price, and thousands of restaurants owners benefits from our solutions to optimise reservation management, streamline operations and ultimately improve service and boost revenue.
At TheFork we aim to bring Happiness through amazing dining experiences and to do so, we are seeking for amazing people to join our Customer Success Team, as an Account Manager. The focus of the Customer Success team is to engage with our customers with the goal of growing our business.
As an Account Manager you will make outbound calls to our customers to present them solutions for their business, support them in their decisions, and advise them on the right ways to grow their business with the help of TheFork solutions. This will be a opportunity for your to use your selling skills and to make restaurant owner happy!
Under the Customer Success Director Organization you will be part of a team of 14 people, you will have access to training, processes, tools and all the support needed to start your role.
Your KPIs will include (but will not be limited to) and are subject to change based on business needs:
Which should be your main competences:
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