The Invisible Collection CX Designer will enhance our visitors’ and customer’s experiences throughout all types of interaction with an organization. You will solve a range of problems and analyze and understand the consumer’s behavior and decision-making tactics. Our CX Designer will identify customer grievances and organize teams and projects to alleviate them.

Ultimately, you’ll create both functional and appealing experiences and features that address our clients’ needs and help us grow our customer base and conversion

Responsabilities

• Gather and evaluate user requirements product managers and the digital team
• Designing graphic elements and building navigation components.
• Plan and conduct user research and competitor analysis
• Create or illustrate design ideas, user stories, personas, storyboards, empathy maps, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Interpret data and qualitative feedback
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct usability testing and layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images
• Determine information architecture and create sitemaps
• Create prototypes and wireframes

To be successful in this role, you should have experience with design software and wireframe tools. If you also have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet you.

• Experience of a minimum of 3 years in similar roles
• Proven work experience as a CX Designer or similar role ideally in Luxury, Fashion and Retail industries
• Portfolio of design projects
• Knowledge of wireframe tools
• Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences
• Up-to-date knowledge of design software like Adobe Illustrator, Photoshop
• Design Thinking (Problem Solving)
• Team spirit, strong communication skills to collaborate with various stakeholders in English, French is a plus
• Background in fields like marketing, advertising, management, psychology, tech, sales communications
• Communication, collaboration and teamwork
• BSc in Design, Computer Science or relevant field