Swan is looking for his first Technical Account Manager for the DACH market to join its team in Berlin or Paris.
Reporting to our Head of Ops, you will join a team our Operations team and will work closely with the Business and Sales team.

Operations are a key pillar to Swan’s success. Their mission is to provide a flawless end-end customer experience.

This team includes our Technical Account Managers, end-user support, as well as our KYC teams. These folks are all about customer obsession and making sure Swan offers the smoothest, most elegant BaaS experience out there!

✨ Your mission:

• Support our clients towards the success of their onboarding, by helping them understand and use our APIs
• Respond to functional and technical questions from customers, by questioning them - understanding their context and their needs
• Develop a consultative and solution-based approach to answer our customers needs
• Improve documentation and implement any idea allowing a better client onboarding
• Effectively work cross-functionally across the organization (Product, Engineering, Compliance, Operations and Sales teams) to improve our processes and imagine new features

✨ You’re a great match if:

• Background: An engineering background centered around web technology
• Experience: Previous experience in Pre Sales, Implementation Manager, Technical Account Manager, Technical Project Manager role would be a plus
• Skills: Excellent communication and presentation skills: demoing products, explaining value and fielding technical, process and business-related questions
• Ability to understand and explain technical concepts from developers to C-levels
• Technical skills: Ideally a good knowledge of HTTP, REST and OAuth
• Languages: Excellent working abilities in English
• Our ideal teammate: Sociable. Skilled. Empathetic. Frank. We love to challenge each other, and we leave our egos at the door

It’s okay if you don’t tick all the boxes — don’t let imposture syndrome prevent you from applying! 🙌

About Swan

✨  Perks of being a Swanee:

• ESOP packages available 😊
• Flexible remote policy, ask us about it!
• Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib.
• We respect your lunch break. Mid-day free-time is sacred and our French office even provides a Swile card to cover your meal on work days. 🥪
• Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.
• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Be human: Be straightforward, transparent, and sincerely care. It’s all about integrity and doing the right thing.

Ambition: We’re in this for the long game. We want to transform the entire market, and be the engine for Europe’s next tech champions!

Collaboration: We believe in the power of collective intelligence. We love to challenge others’ ideas and be challenged in return. May the best ideas win.

“Move fast, don’t break things”: If we must choose between security and going fast, we choose security. We are in banking, after all.

Make everything simple: Simplicity.

• A 30-min video call with Amélie, our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions
• A case study + 45-min interview Thomas, our Head of Operations
• Meet the team : Pierre, Technical Account Manager at Swan
• An interview with Nicolas, our COO