KYC & Customer Ops - Spanish speaker
Swan

Swan

KYC & Customer Ops - Spanish speaker

L'entreprise

Swan

Swan

  • Banque, IT / Digital, FinTech / InsurTech
  • Entre 50 et 250 salariés

Le poste

KYC & Customer Ops - Spanish speaker

Who are they?

Swan, a European fintech company, is the easiest way to add banking features to your product. This can be called “Banking-as-a-Service” or “Embedded finance”. We built Swan so that anyone company can start embedding banking features within just minutes of visiting our website. Swan is truly fast and easy to use.

Swan already has 60 customers across 10 European countries, large enterprise and startups alike. They include Carrefour, Pennylane, Alma, and Ride.Capital. We’re on track to take things much, much further, by embarking on Europe — localizing our product, and internationalizing our team and partner portfolio.

Swan has received 21M€ funding from VCs like Accel and Creandum. We’re a Mastercard principal member and a licensed financial institution, passported across Europe.

We have a hybrid remote-work policy, with 100+ Swanees across offices in Paris, Berlin, with Barcelona on the way! Wherever you’re coming from, come as you are! We’re open to all kinds of people, from all walks of life. If you’re excited about joining a European fintech adventure, Swan is the way!

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Job description

Swan is looking for a KYC & Customer Ops to join its Operation team.

Operations are a key pillar to Swan’s success. Their mission is to provide a flawless end-end customer experience. This team includes our Customer Success Managers, Technical Account Managers, as well as our KYC teams. These folks are all about customer obsession and making sure Swan offers the smoothest, most elegant BaaS experience out there!

As a KYC & Customer Ops you will handle sensitive operations related to Swan’s customers and initiate legal processes.

✨ Your mission:

KYC:

  • Carrying out the onboarding of natural and legal persons (KYB-KYC)
  • Analyzing transactions using a scoring engine
  • Ensure confidentiality of investigations and exchanges
  • Ensure compliance with procedures, internal policies and legislation in force
  • Ensuring deadlines are met to satisfy the client, all analyst assignments must be completed in a timely and accurate manner, reporting problems and anomalies as they are identified
  • Participating in the updating of KYC/KYB operating procedures

Client relation:

  • Build and establish strong relationships with our clients - Be the main point of contact of our customers to answer their questions and requests
  • Respond to functional questions from customers, by questioning them - understanding their context and their needs
  • Improve our documentation (Help Center) by setting up any idea allowing a better client onboarding (articles, FAQ, etc.)
  • Effectively work cross-functionally across the organization (Product, Engineering, Compliance, Operations and Sales teams) to improve and imagine new processes

Preferred experience

✨ You’re a great match if:

  • Experience in Back Office, KYC or Customer Support ideally in a Fintech, Payment Provider, Bank, consulting firm, or another fast-paced work environment
  • Ideally you have a good understanding of the AML/CFT regulatory framework
  • You like to optimize internal processes to respond better and reactively to our customers
  • You are able to effectively communicate with internal and external stakeholders and you have excellent communication skills (explaining our product, process and business-related questions)
  • You have strong analytical skills and an eye for detail to quickly elaborate key findings and make decisions.
  • Organized, rigorous and autonomous
  • Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door
  • Excellent working abilities in English and Spanish

It’s okay if you don’t tick all the boxes — don’t let imposture syndrome prevent you from applying! 🙌

About Swan

✨ Perks of being a Swanee:

  • ESOP packages available 😊
  • Flexible remote policy, ask us about it!
  • The best health insurance: Alan 🦭
  • Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib.
  • We respect your lunch break. Mid-day free-time is sacred and our French office even provides a Swile card to cover your meal on work days. 🥪
  • Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.
  • This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Be human: Be straightforward, transparent, and sincerely care. It’s all about integrity and doing the right thing.

Ambition: We’re in this for the long game. We want to transform the entire market, and be the engine for Europe’s next tech champions!

Collaboration: We believe in the power of collective intelligence. We love to challenge others’ ideas and be challenged in return. May the best ideas win.

“Move fast, don’t break things”: If we must choose between security and going fast, we choose security. We are in banking, after all.

Make everything simple: Simplicity.

Recruitment process

  • A 30-min video call with Amélie, our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions
  • A case study and an interview with Guillaume, our Lead Ops
  • An interview with Thomas, our Head of Operations
Swan
Swan

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