Let's talk about Global Service Operations ⭐️
Global Service Operations is in the heart of Stuart by balancing supply and demand across 6 countries and over 120 cities in close partnership with local operations. The team is accountable to implement tools, processes and metrics that lead to the continuous optimisation of our business.
We are growing fast and are looking for a VP of Global Service Operations that will play an essential role in shaping the company’s future by defining and aligning our supply and demand operations.
You will report to our Executive VP of International & Global Operations, and will empower and grow a team of 15+ across London & Barcelona.
What will I be doing? 🤔
- Build and implement the courier strategy which considers different courier models from self-employed to full-time employees. Ensure there is a clearly defined value proposition for each stakeholder type.
- Accountable for engagement framework set with each courier type, including contractual templates, perks mix, and other differentiators.
- Define and implement a global approach to courier equipment procurement and distribution.
- Standardise all communication processes throughout the lifecycle of a courier experience, for all courier models and all geographies.
- Own the delivery of courier onboarding processes for our global footprint, from tools to execution and performance reporting.
* Develop and operationalize strategies that help us achieve our quality of service targets and business goals.
- Guide the organisation smoothly into its next stage of growth by introducing best-in-class supply & demand programs that enable a continually expanding global footprint and complexity of operations.
- Partner closely with our Tech organisation to ensure we automate key processes that lead to increase efficiency in the organisation.
- Actively engage as a member of the global leadership team for cross-cutting strategic, operational and people initiatives.
- Develop working relationships with other functions and leaders to create transparency into input metrics and service levels to other functions/departments across geographies.
* Spearhead the creation of a new team focused on client operations which supports the operational launch of new clients in close collaboration with local stakeholders.
What do we need from you? 😎
The stuff you wanna know 😉
At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact 🙌
Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status 💙
Please note: Our Talent Acquisition Team is international coming from across the world 🌍 We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you 🤗
Want to learn more about us? Visit https://stuart.com/about-us/