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Training Specialist

CDI
Barcelona
Salaire : Non spécifié
Télétravail non autorisé
Expérience : > 2 ans

Stuart
Stuart

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Le poste

Descriptif du poste

We are looking for a highly motivated & energetic Training Specialist to join our award winning Liveops & Support team to play an essential role in our training team.

You will report directly to Ekaterina Shumova, Training Manager. You will work from our Barcelona office, with various stakeholders both inside and outside Stuart to make sure all training & knowledge requirements are implemented successfully!

Get to know more about our Innovative Liveops & Support team:

- How Slack helps delivery platform Stuart thrive in an on-demand world

- Intercom to engage and proactively support their clients - at just the right time

- Stuart and Pontica - the right partnership at the right time

What will I be doing? 🤔

  • Conduct regular Training Needs Analysis to identify knowledge gaps and opportunities
  • Design, deliver and evaluate training for both technical and soft skills 
  • Ensure that all materials are up to date at all times
  • Facilitate classroom, individual and remote training sessions for both internal and external employees
  • Conduct Train the Trainer sessions
  • Help implement and maintain our LMS
  • Monitor training adherence and performance
  • Maintains an understanding of new educational and training techniques and methods
  • Work together with all teams to onboard, up-skill and cross-skill a global workforce with the customer at its heart
  • What do we need from you? 😎

  • 2+ years of experience in training and development
  • Excellent facilitation and public speaking skills
  • Experience with LMS systems
  • Fluency in English and another language (Spanish, French, Polish, Italian or Portuguese).
  • Excellent written, verbal and interpersonal communication skills
  • Critical thinker with innovative problem-solving skills
  • Highly computer-literate with proficiency in MS Office, Google and related business and communication tools
  • Wanna put a smile on our face?

  • Experience in a BPO environment or outsourcing company
  • Experience with e-learning authoring tools
  • The stuff you wanna know 😉

  • Family-friendly work-life balance - work from home and flexible hours 🏡
  • Ticket Restaurant by Edenred (€11 daily) 🥗
  • Unlimited access to Udemy for all your learning and development needs 📚
  • Stuart Academy with regular workshops, Stu-Classes, and Stu-Talks 🎓
  • Stuart is putting Mental Health Awareness first!
  • Wellness Allowance (€40 monthly) to use in any gym or sport class 🧘
  • Private healthcare provided by Sanitas 🧑‍⚕️
  • Free monthly Bicing card 🚲
  • Work in an international, dynamic and passionate environment with a company culture focused on learning and development 🎉
  • Good work-life balance: work from home, flexible hours, extra days leave
  • Tangible career development possibilities as we grow strong 🚀
  • After reading all this, just a few last but important words: we want you to take on a role you love and we want you to come to a place you’re proud and happy to work every day. If this sounds like you - apply! Get in touch with us, we want to hear more about you today!

    At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact 🙌

    Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status 💙

    Want to learn more about us? Visit https://stuart.com/about-us/ 

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