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Customer Support

CDI
Tunis
Salaire : Non spécifié
Télétravail non autorisé
Expérience : > 2 ans
Éducation : Bac +3

STREAMWIDE
STREAMWIDE

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Le poste

Descriptif du poste

As a Customer Support Engineer, your main tasks and responsibilities will be :

  • Handle tickets coming from internal and external customers regarding the product within SLA
    for our desktop, Android and iOS apps.
  • Take end to end ownership of customer requests by following internal process.
  • Test and troubleshoot the issues reported by customers and provide the results to the
    technical teams.
  • Manage interactions with all teams involved in the product in order to solve the customer
    request.
  • Identify, track and report product issues.
  • Provide training to customers on product features when needed.
  • Create periodical reports, statistics and documentation related to customer support.
  • Escalates issues to supervisor when needed.

Profil recherché

Ideal Candidate profile :

  • Excellent ability to communicate with customers by phone and in writing in French and
    English languages.
  • Technical background is preferred.
  • Experience in a Customer Service Role concerning software products for desktop and mobile
    apps (Android/iOS).
  • Analytical, pro-active, problem solving, positive attitude.
  • Ability to work under pressure and with tight deadlines.
  • Meticulous, organized and very attentive to details.

Mandatory Skills :

  • Minimum 2 years of customer support experience in a software company.
  • Passion for problem solving and investigation.
  • Excellent ability to communicate with customers by phone and in writing in French and
    English.

Appreciated Skills :

  • Technical Backgroud is preferred.

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