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Intern - Operations Associate

Stage(6 mois)
Paris
Salaire : 1,3K à 1,5K € par mois
Début : 04 septembre 2022
Télétravail occasionnel
Éducation : Bac +3

Stockly
Stockly

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Le poste

Descriptif du poste

Who we are - Stockly

🔭 Stockly is a tech-retail company solving the supply/demand mismatch in e-commerce.

  • With our technology, we connect in real-time e-commerce websites in need for stock with the inventory of hundreds of other retailers who have the same products available, and who can fulfill the order on their behalf.

  • E-retailers can keep selling products that are out-of-stock, while others can gain additional sales, in a seamless experience for the end-consumer.

🏆 Our mission is to create the world’s 1st globally shared inventory for retail. To better understand what we do, check out our french pitch at BFMTV(🇫🇷), or our English pitch at Techstars(🇬🇧).

🚀 We’ve already raised $20M+ with European top-tier investors among which Daphni, Eurazeo and Raise. Our proprietary technology, coded in-house from scratch, is already live across Europe with 300+ e-retailers, we grow x4 each year and won’t stop there.About Stockly

Stockly is a retail-tech company that targets to solve the problem of out-of-stock products in e-commerce. With our technology, e-retailers can keep selling out-of-stock products, making other retailers ship them directly to consumers.

Our product is live across Europe and convinces more clients every day. We’ve raised over $20m in aggregate with European tier-1 investors among which daphni and Eurazeo, and are willing to reshape the e-commerce rules → Our mission is to create the world first global inventory for retail. To better understand what we do, check out our pitch at BFMTV, or our English pitch at Techstars.

We are looking for a smart and talented customer and operations support intern to join the Operations team working closely with our Head of Operations Pierre (ex-Amazon).

Position

A smart and tenacious Customer Support & Operations intern to join the Ops team to work with us on ensuring customer satisfaction and improving Operational Excellence while reinventing stock management. The Ops team is currently composed of 9 people, as well as the other people who contribute to the operations, namely a pool of a dozen freelancers at the moment. Due to our growth (x4 per year), these two numbers are likely to increase quite rapidly.

What are the missions?

You will be key to our company development by being Stockly’s face to the final customers, among other tasks. Your missions will include:

  • Owning Operations Execution, with the rest of the team
  • Quickly ramping up to be able to master all Ops tasks
  • Handling final customer incoming requests
  • Gathering final customer feedback and implementing long-term solves
  • Investigate to find solutions and prevent problems from happening again
  • Communicate with our business partners (suppliers, marketplaces and carriers)
  • Work in cooperation with the Tech team to bring the best experience to Stockly’s customers

Along with the rest of the team, you will own Stockly’s continuous improvement policy by identifying and escalating pain points for them to be solved, helping the company and team move to the next level.

💝 About your future benefits

  • Competitive packages: for this position, package range is typically **Input_large_range** depending on the profile (e.g. basic knowledge to expert). We have a well defined and objective salary grid that is based on both skills level and scarcity of profiles 💸

  • Meal vouchers by Swile 🍽️

  • 50% reimbursement of your Navigo Pass 🚋

  • A central and amazing working environment in le Sentier (Paris) 💼

  • Flexible and remote-friendly policy 🏡

  • Stockly dinners together every other Thursday 🍻

  • Coffee, tea and fruits available everyday 🍇

  • Climbing & football team 🧗### ⚙️ About how we work

  • Every team has a daily meeting to align on priorities and solve issues ⇒ You won’t be left alone!

  • Every Monday we have a global weekly meeting where every team shares what they are working on and what they will do for the coming week ⇒ You will have visibility on the whole company!

  • Every quarter we have our OKR meeting (Objectives, Key Results) where each team shows the results of the previous quarter and the objectives of the following one ⇒ You will see the company grow and your own role inside of it!

  • During all these meetings everyone can challenge each other and all questions are more than welcome ⇒ Transparency is one of our key values, and we are always open to new ideas!

⚙️ About how we work

  • Every team has a daily meeting to align on priorities and solve issues ⇒ You won’t be left alone!

  • Every Monday we have a global weekly meeting where every team shares what they are working on and what they will do for the coming week ⇒ You will have visibility on the whole company!

  • Every quarter we have our OKR meeting (Objectives, Key Results) where each team shows the results of the previous quarter and the objectives of the following one ⇒ You will see the company grow and your own role inside of it!

  • During all these meetings everyone can challenge each other and all questions are more than welcome ⇒ Transparency is one of our key values, and we are always open to new ideas!


Profil recherché

So, if:

  • You are autonomous
  • You love learning from others and humbly sharing knowledge with them
  • You are hard working
  • You are well-organized & efficient
  • You are detail-oriented and always looking for ways to improve
  • You love writing and exchanging with others
  • You are fluent in French and you can speak English

Then apply!

If you want to work with an ambitious team who wants to become #1 in the market in a fast paced environment, this is the place for you! 🚀


Déroulement des entretiens

🏎️ Our process goes fast, we are reactive and we adapt to your availabilities, we can typically go through the whole process in 2-3 weeks:

  1. 20min video-call with a member of our Talent Acquisition team - To understand your background and motivations, and reply to your questions
  2. 45min entry-test to be sent by email - You will have some time to do it at home
  3. 1-hour face to face (or remote) interview with our Operations Team Leader Sarah - To have a deeper discussion
  4. 🎉 Final offer 🎉

🏡 Part of the process can be done remotely if you have constraints

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