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Account Manager

Salaire : Non spécifié
Télétravail fréquent


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Le poste

Descriptif du poste

We are looking for several Account Managers to join our Sales team.

As Account Managers, you build long-lasting commercial relationships with our customers, ship owners and charterers worldwide..
You will be responsible for keeping current clients satisfied by delivering exceptional service consistently.
To do so, you will collaborate with other departments and strive to deliver premium client experience.
You will report directly to the Head of Sales of your office.

Your missions include:

  • Being the main contact for clients and nurture excellent relationships
  • Guiding and onboarding new customers to ensure successful implementation
  • Advising customers on how to get the best out of the solution, in close collaboration with the Ops and Product teams
  • Contributing to our products’ development by relaying client feedback
  • Help the commercial teams identify upsell/cross-sell opportunities
  • Keeping track of subscription renewal
  • Improving the onboarding process with the creation of user guides, FAQs, video tutorials and webinars

Profil recherché

  • Demonstrated ability to communicate, present and influence
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent verbal and written communications skills in English
  • Natural relationship builder with integrity, reliability and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem solving skills
  • Keen attention to detail and adherence to deadlines
  • Experience in the Maritime industry or in a client-facing role is a strong plus

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