The enablement team within Spendesk is in charge of empowering Spendeskers by helping all the teams on their day to day tasks. As a technical support engineer, you will be part of the enablement team focusing mainly on support tasks and in maintaining the bug tracking board and processes. You will also be the main contact point for the business team for all technical questions. Thus, knowledge of the product is adamant to the success of this mission. You will also help automate tasks/actions that are frequently requested by the business teams. The mission will also include development and maintenance of internal tools and other internal development projects.

Key responsibilities:

• Bug process and bug tracking board management
• Chasing developers for updates and communicating with the teams
• Automation of time-consuming tasks for the bizz/ops teams
• Answer directly to customers for bugs and tech related issues to help the CS team
• Fixing some bugs (the easiest ones)
• Developing and maintaining internal tools

• Programming experience, preferably but not limited to Javascript/Typescript
• Knowledge and experience on MySQL, and other DB manipulations
• Service-oriented towards solving technical issues experienced by customers
• Detailed and organized in handling issues plus following up with developers and product managers when needed
• Proficiency in oral, comprehension and written English and French
• Knowledge and experience in using Jira and Trello would be an advantage
• Comfortable and willing to do support tasks in the first few months before evolving to Dev/Support

As we are an international team, please submit your application and CV in English.

Benefits:

• Exciting time to join Spendesk in terms of growth and opportunities
• Competitive compensation package with equity (everyone is an owner of the company!)
• Flexible and remote-friendly work environment
• The best equipment for your needs (Macbook Pro, secondary screen, …)
• Internal social events (hackathon, company-wide parties, offsite, …)
• Brand-new offices in the heart of Paris, Berlin & London
• A purple Spendesk card (for your work purchases)!
• And more!