As part of the Customer Care Department, you will be participating in driving the User Care team transformation within our SMB European customers (mainly 🇩🇪 🇫🇷 🇬🇧). Today, this team is responsible for helping & supporting customers anytime they encounter an issue with our product, we are in charge of driving customer education as well as satisfaction.

You will be part of the Care team and will actively coordinate our projects of service enhancement, to ensure operational quality assurance (training, quality checks, process streamlining), reporting, tools administration and communication.

Duration: 6 months (internship) / 1 year (apprenticeship)

Key responsibilities

What we are looking for

As we are an international team, please submit your application and CV in English.

Benefits:

- Exciting time to join Spendesk in terms of growth and opportunities

- Competitive compensation package with equity (everyone is an owner of the company!)

- Flexible and remote-friendly work environment

- The best equipment for your needs (Macbook Pro, secondary screen, ...)

- Internal social events (hackathon, company-wide parties, offsite, ...)

- Brand-new offices in the heart of Paris, Berlin & London

- A purple Spendesk card (for your work purchases)!

- And more!

What you can expect from the process:

1. A video call with one of our Talent Acquisition Partners to fully understand your career aspirations and answer any questions you have

2. A series of videos calls with members of the team to align on what they will expect from you, and assess your technical skills and job fit

3. A final video call with the Hiring Manager, Head-Of, or C-Level (CEO included) to review any remaining questions