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Spendesk
Spendesk

Customer Success Manager - Alternance

Autres
Paris
Salaire : Non spécifié
Télétravail non autorisé

Spendesk
Spendesk

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Le poste

Descriptif du poste

Your Mission 🚀

We're looking for a CSM Student Apprentice to support the CS team in the set up of our customer's platform, to participate in our processes' improvement and to help the company in better handling our customers at scale.

You will have the opportunity to work closely with the Team Lead CS France and our CS Operations team.

We are looking for someone to join our team starting January 🚀

What you will do:

  • Set-up our customer's platform for long term success
  • Advise our customers on how to better use our product and increase their satisfaction
  • Design and implement new customer campaigns (emails, product tours, webinars...) with the support of other teams
  • Improve the efficiency of the team in collaboration with other teams (Operations, Tech)

    • Your Competency Profile:

  • Bachelor Degree (pursuing a Master 2 is a +)
  • Ideally 3 weeks/1 week rhythm
  • Curious and quick learner, you have the ability to absorb lots of new information
  • Excellent verbal and written communication skills in French and English
  • Active listening skills and patience for consistently providing a fantastic customer experience
  • Problem solver and rigorous
  • Passion for startups or dynamic environments.
  • Tech savvy and at ease with digital tools
  • A previous experience in start-up would be a plus

    • Why should you apply ? 🙌

  • Fast-learning environment, entrepreneur and team spirit🤘
  • Great timing: from the start-up to the scale-up phase
  • An international environment with 20+ nationalities
  • A constant product innovation to offer the best experience to our customers
  • Learn how to use different tools (Intercom, Salesforce, Looker, etc.)
  • Meal vouchers 🍽️

    • As we are an international team, please submit your application and CV in English.

    About Spendesk 

    Spendesk is the 7-in-1 spending solution built for finance teams to make faster, smarter spending decisions. Founded in 2016, Spendesk is now one of the fastest-growing fintechs in Europe, with over 4,000 customers and an international team of 500+ employees based in Paris, Berlin, London, Hamburg, and remote. We’ve raised over €260M from leading investors, and been named a French tech unicorn. And we’re not stopping there! 

    About our people & culture

    We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset. 

    About our benefits 

    Our culture is built on trust, empowerment, and growth — with benefits to match!

    - Lunch 60% funded by Spendesk (Swile Card)

    - 9 RTT in 2023 on a pro-rata basis, in addition to your 25 paid holiday days

    - Alan Premium health insurance

    - A Gymlib pass to let off steam after a productive day at work

    - Access to Moka.care for emotional and mental health wellbeing

    - Access to Vendredi allowing us to change the world

    - Latest Apple equipment (MacBook Air)

    - Great office snacks to fuel your day

    - A positive team to work with daily!

    Diversity & Inclusion

    At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.

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