Engineering Manager (H/F) - CDI - Paris

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Descriptif du poste

For almost 10 years, papernest has successfully assisted over 1.5 million users in alleviating one of life's most tedious tasks: contract management. Our innovative solution empowers customers to seamlessly move, manage, and switch their contracts, all within a unified platform, and best of all, for free. Our services are available across France, Spain and Italy (for the time being !)

In an ever-changing world, we take confident steps, guided by the continuous development of our self-sustaining business model. Our success story is woven around an innovative B2B2C model, forged through strategic partnerships with major players in real estate and banking.

We are dedicated to fostering an exciting and vibrant work environment because that's what brings out the best in us. We believe that business needs to be disruptive and ambitious in order to thrive.

However we're not limited to just being good at business. We are also committed to our social responsibility as we strive to actively contribute to the community we belong to, minimize our environmental impact, and aim to foster a culture of social engagement and consciousness among our co-workers.

At the heart of our philosophy is the commitment to long-term success over short-term convenience. We highly value the contributions of each of our 800+ employees, providing them with ample opportunities for growth and the development of invaluable skills.

As the Engineering Manager of the Customer Operations team, you will be the technical responsible for one of the most essential parts of the papernest stack: making our value proposition a reality by building partner integrations, internal softwares for our call centers, and tools to manage subscriptions for our millions of customers in our today’ (France, Spain, Italy), and tomorrow’s markets.

You’ll manage a 6-persons team including frontend, backend, Salesforce developers & administrator and tech leads. You’ll report to the Head of Engineering and closely collaborate with other Engineering Managers to improve the processes, manage the cross-team projects and implement the KPIs.

Your missions

  • Hire and manage Customer Operations engineering team
  • Understand engineering KPIs and use them as a management tool: “Increase the number of deployments, reduce the number of bugs introduced, and reduce the lead time for changes”
  • Work closely with the Product Manager to conduct roadmap, project management, and day-to-day organization
  • Hold regular 1:1s with all members of your team
  • Conduct managerial interviews for candidates
  • Management mentorship of Team and Tech Leads
  • Generate and test process improvements, especially cross-team processes, and coordinate with Head Of Engineering and other Engineering Managers to implement it
  • Make sure to give all team members regular and clear feedback about the individual's performance
  • Make team members grow and increase their performance

  • Your profile

  • Technical Credibility: 5+ years experience as a product engineer and leading teams
  • Management credibility: Significant experience as a Team Leader or equivalent in an Agile environment, prior management experience of Senior engineers is required
  • Leadership: Ability to lead teams to success, pointing out blocking points, deep dive on very technical issues and managing velocity
  • Ability to understand complex problems on very different scopes, communicate efficiently and improve the quality of the projects
  • Collaborate effectively with others and achieve consensus amongst stakeholders when needed
  • Share our values in its work and within its teams: make people learn from each other and teach each other
  • Prior product company experience
  • Fullstack experience and good understanding
  • Strong knowledge and experience in Agile and Scrum in particular
  • French native and English fluent required

  • Nice to have

  • Prior high-growth startup experience
  • Salesforce knowledge/experience
  • Experience working on systems at an important scale (i.e. consumer)
  • Open source experience
  • Experience working with modern frameworks
  • Experience working in large teams
  • DevOps / AWS deep understanding
  • Architecture skills
  • What we offer

    By joining papernest you will benefit from a package composed of:

  • Stock options (BSPCE)
  • Bonus on OKR
  • Alan health insurance, for ultra-simple and paperless health expense management
  • Swile meal vouchers

  • ... and you will be part of a working environment which is :

  • Flexible, thanks to a remote-friendly policy (2 days of remote work possible per week)
  • Inclusive, everyone has their place at papernest, and with more than 46 different nationalities, it is not uncommon to start your sentence in French and finish it in English or en español ¡
  • Promoting team cohesion with regular events and team-building activities
  • Exciting and challenging, where you will find the necessary resources to develop your career thanks to our internal mobility policy
  • Delicious: breakfast offered every Tuesday as well as a connected Ideel Garden refrigerator for healthy and balanced lunches!
  • Hiring process

  • Call with Julie Baudy, Senior TA Specialist.
  • First interview with Raphaël, Head of Engineering, to discuss the position and your career.
  • Technical exercise.
  • The second interview with a Tech Lead, to talk about your exercise and deep dive into a technical stack of the Customer Operations team.
  • Last interview with Cyril, CTO, to exchange on the global tech strategy and motivations/aspirations.

  • If this is your challenge, don't miss it! We look forward to meeting you, no matter your gender, race, age, religion, disability, or sexual orientation. Our selection processes and workplace are inclusive and adapted for everyone.

    Ladies, we strongly encourage you to apply! Even if you feel that you do not meet all the criteria mentioned in this offer, please note that they are only indicative. Your application will be considered with great interest. Parity and diversity are an asset for our teams! 

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