About the team 🚀

Our highly dedicated Services team has both the art and the science for delivering customer satisfaction.

People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms.

Your mission 👇

As a Senior Technical Account Manager, your role is to make a point helping customers unlock the full potential of the Smart platform. You will focus on technical project management and high-level consulting to our clients working closely with the sales team. This role is the meeting point between product teams and sales teams with an ability to bring up publishers (product roadmap/news/set up/onboarding/education on best and worth practices/solutions updates).

What you’ll do ✏️

• You will be in charge of an existing clients/publishers portfolio (with a revenue target); a part of them are managed in the team with sales managers and the other directly front clients (operations teams when the publisher is requiring this services level). You will be an expert of Smart platform (new features/vs competitors) and have to optimize the revenue on a day to day base (upsell)
• Take part in prospect meetings conducting in-depth product demonstrations, assess the prospect (needs, technical set-up, the best solution to propose)
• Liaise with the Product team to analyse the feasibility of developments required.
• Estimate, plan and schedule the implementation and configuration of the Smart solution with the clients.
• Drive technical choices and training based on a deep understanding of the clients’ needs and organization.
• Become a product and domain expert and support clients in their technological choices.
• Organize and animate clients workshops and trainings on new product features

About you 💪

• Bachelor or Master Degree in Computer Science /Engineer School or similar technical field of study
• Min. 5 years of technical solutions consulting experience in a fast-paced and tech environment
• Web development skills (HTML, JS, SQL)
• Problem-solver and multitasker who stay cool under pressure
• Excellent interpersonal skills (listening, writing, discussing)
• Entrepreneurial spirit and expertise to identify opportunities of improvement
• Excellent written and verbal communication skills in both French and English
• Experience in the digital industry, understanding of the programmatic world is a plus

Why you should apply…

👫 We are one! At Smart, we care for our people. We are certified Great Place To Work and are constantly improving our working environment. Meet the team: https://youtu.be/BxvmLDyXct0
👍 Grow with us! You will work in a challenging and fast-paced profitable context with varied projects and get awesome opportunities to develop your skills and grow internally.
👊 Leave your mark! Smart is a human-size company. Our employees thrive under autonomy and can easily have a strong impact on our business, customers and organization.
✈️ Live global! You will work across countries & cultures through career path or Backpackers Program, our interoffice exchange program to boost employees’ collaboration.
🎯 We are transparent! We speak with fact and data and have a true culture of feedback. We believe in an open world and show a strong sense of integrity both internally & externally.