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Application Support Engineer

CDI
Prague
Salaire : Non spécifié
Télétravail non autorisé
Expérience : > 5 ans

Siemens
Siemens

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Le poste

Descriptif du poste

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

NOTE: During the current global health crisis, the priority for Siemens Digital Industries Software is the health and well-being of our entire community including current and future employees, which may add time to our hiring processes.  We appreciate your patience and invite you to visit our website to learn more about how Siemens is responding to the pandemic.

Polarion Support Engineer

As an

Application support Engineer in PLM Support, you would be responsible for
assisting customers in the use of Siemens PLM software products.  Your primary mission is to troubleshoot and
verify defects in our software as well as identify and clarify additional
documentation needs.

In the course of
investigating technical issues, you will work with other support engineers and
the Polarion Development team to escalate key customer issues.

Your primary
focus in this position would be the Polarion ALM product.

Specific responsibilities are:
  • Under
    minimal direction, analyze the customer’s question or problem, and provide a
    solution or a workaround that meets the customer’s needs, when possible, in a
    timely manner.
  • Identify
    critical issues and take responsibility for successful resolution of the issue
    by writing detailed problem reports (PRs) and enhancement requests (ERs).
  • Develop
    technical articles for publications, newsletters, and online customer self-help
    tools
  • Duplicate
    reported customer problems, and provide explicit examples to Development to enable
    them to reproduce any software issues that need to be fixed
  • Provide
    technical training on the products that you support to other members of the PLMS
    team, while expanding the scope of your product knowledge to include additional
    functional areas, applications, focal points or modules while maintaining
    expertise in your primary product area.
Prerequisites and essential functions:
  • Minimum 4-year undergraduate degree in a
    computer-related field of study, or equivalent education and experience.
  • Understanding
    of Agile and Waterfall software development methodologies.
  • Excellent
    written and verbal communication skills.
  • Excellent
    prioritization, multi-tasking and problem-solving skills.
  • Ability
    to comprehend complex software concepts and be familiar with MS Office.
  • Excellent
    interpersonal communication and customer care skills.
  • Ability
    to assess customer’s IT knowledge levels.
  • Logical
    thinker with excellent analytical skills. Ability to leverage your analyses to
    find nontraditional, creative, or “outside the box” solutions to resolve
    customer issues.
  • Accurate
    writing and record-keeping.
  • Experienced
    in direct communication with customers.
  • Fluent
    spoken/written English. An additional language is a plus.
  •  Able
    to work 40 hours per week, and sometimes be on call for an emergency over a
    weekend.
Major “pluses”

·      
Experience
with web technologies – HTML, Java, JavaScript.

·      
Working
knowledge of Java, Subversion, Apache, PostgreSQL, LDAP.

·      
Experience
in tech support, Development or Quality Assurance.

·      
Experience
with server administration, especially operating system configuration (Windows
Server, Linux).

Organization: Digital Industries

Company: Siemens Industry Software, s.r.o.

Experience Level: Experienced Professional

Job Type: Full-time

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