The pandemic has led to massive growth in e-commerce, which means we need to hire to keep up! 💥 That’s where you come in. In this phase of fast-paced growth, more and more e-commerce clients are looking to Shipup to revolutionize their post-purchase experience. That’s a great thing 🎉 and their happiness needs to remain our priority.

We’re looking for our first Team Lead Customer Success !

As a manager

• Manage, coach and develop a team of 4 Customers Success Managers
• Empower and support your team to handle renewals, nurture and expand existing accounts
• To improve our CS strategy and internal processes, you will work closely with all teams at Shipup: Onboarding, Product, Sales, Tech team…
• Perform, track, forecast and track regular analyzes of the key account metrics
• Plan and prioritize clients’ subjects/projects for the CS team

As a CSM

• Drive the best customer experience leading to success throughout the Customer journey
• Ensure your customer portfolio achieves their objectives
• Build a solid base of referenceable users from your accounts, develop and nurture the relationship and retention and turn them into promoters
• Be an expert of the solution from a technical and business point of view (especially business!)
• Communicate and participate to the product roadmap vision providing customer feedback and insights

Meet the CSM team

• Ségolène- Head of CS
• Céline - CSM
• Brianna - CSM
• Léa - CSM
• Mathilde - CSM
• Hanna - Customer Onboarding Manager

• 2+ years experience in team management
• 3+ years in CS, Account management, Project management, preferably in B2B SaaS
• Love putting your team and the customers at the center of your day
• Strong communication and coaching skills
• Strong autonomy with a proven work methodology
• Bilingual English / French
• You are very comfortable with tech & product topics and learning new tools

🤩 Why should you apply ?

• The opportunity to join a fast growing startup, funded by ecommerce experts (Cofounders of Veepee, AlloResto, Cheerz, Birchbox Europe, Tediber, Le Petit Ballon…)
• In 3 years, you’ll be able to say: “I was there when there were only 40 of us”
• International team where everyone cares for one another
• Insane off-sites (Sicily, Marrakech, Corsica, Cap Ferret, Val d’Isere…)
• Lots of perks: Navigo pass for transportation, lunches, dinners, drinks, parties…

📞30’ : Pre-qualification call with Angélique, Talent Acquisition Manager
🖥 Home assignment
🤚🏻 90’ interview with Ségolène, the Head of CSM
🤚🏻 Two 45’ meetings with two members of the CS Team
🥗🍻Culture fit
💡Reference calls

If you want to read what our employees are saying about us on Glassdoor ! ✨