2021 is the year of acceleration for Sharework, and we are looking for a Customer onboarding Manager with a strong entrepreneurial mindset to help us reach our ambitious target. We already have a strong base of 600+ companies (50% in the US) using our product and we’re currently launching our first paying offer. We will grow our user base from 600 using companies to 5000 using companies by the end of 2021.

As our Customer onboarding Manager, you will work neck and neck with the other teams and manage 👇

• The onboarding of our new customers. You must make sure it’s the best onboarding experience they ever had and will ever have.
• The satisfaction of our customers (it’s in the title, obviously 🙂). Like any company, we make our best to satisfy our customers. And it is especially important to us at such an early stage.
• The continuous enhancement of our product. Indeed, through your interactions with our customers (but not only), you will come up with new ideas to better meet their needs. What we expect, is for you to translate their feedback into concrete guidelines for the rest of the team. You’ll be at the core of the so-called iteration loop!

What we have to offer:

• A rare (once-in-a-lifetime?) opportunity to join an ambitious start-up at an early stage
• A deep dive in a project with experienced entrepreneurs, who are looking for excellence.
• A very competitive compensation and permanent position opportunity (we never forget our top-recruits).
• A stimulating work environment, in a nice co-working space located in the 9th district, where you can both enjoy outdoor spaces and meet inspiring people from other start-ups! But we’re also open to remote work. It’s your call!

🚀 You already have a first successful experience as an Onboarding manager/ CSM in a SaaS B2B environment

🌉 You want to be a bridge between our customers and our product team in a restless company

🧰 You’re versatile and easily adaptable

💬 You have amazing soft-skills and you are able to make anyone comfortable within the first seconds of any interaction

🔋 You are familiar with usual CRMs like Hubspot or Salesforce

⬛ You’re organized and rigorous

🇬🇧 You speak English fluently (half our customers are from the US)

• A call with our recruiter
• A case study
• A call with our CSM
• A call with our CEO.
• A call with one other co-founder.

There’s only one thing left to do: Apply!You can also connect with us on LinkedIn Here