Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.
We are a rapidly growing team of more than 700+ employees, representing over 67 nationalities spread across nine offices in Paris, Berlin, Sofia, Vienna, Noida, Bengaluru, Seattle, New York and Toronto.
At Sendinblue, all Sibers evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: Empower the Customer, Build up Together, Impact First, Humbly Open, and People Company.
We are seeking a Customer Success Engineer to join our Customer Success Team in the Paris office.
The Customer Success Engineer manages technical portfolios and is the main point of contact for our enterprise clients. You are responsible for resolving sophisticated technical issues that may potentially have a costly and far-reaching impact on the client’s portfolio. Acting as a strategic advisor to the client, you are in charge of maintaining the client’s satisfaction and ensuring growth/retention.
As a Customer Success Engineer, you will:
Manage portfolio of new and existing clients from onboarding to renewal and drive adoption of SendinblueIdentify development and growth opportunities within the portfolioSet your clients up for success: Establish critical goals/KPIsBe Sendinblue’s expert and proactively monitor your client's KPIs to drive adoption & valueEducate your client by delivering demo and training of Sendinblue's productCollaborate closely with the Sales and Customer Care teams on a day-to-day basis to solve your customers problem and help them reach their objectivesBe the voice of the customer to the Product and Marketing teamAdopt a data-driven approach in the management of your portfolioWhat will contribute to your success:
Fluent in French and in English At least 2+ years experience in Pre Sales, Technical Account Manager, or similar role preferably in a SaaS companyAdvanced knowledge in troubleshooting REST APIs and applicationsExperience working with RESTful technology, APIs, and software engineering languages (PHP, NodeJS, Python, C# or Java)Good ability to troubleshoot client-side code (JavaScript, Android, or iOS) and server-side code (C#, Java, Node.js, Ruby, or PHP) Skills in fixing network connectivity issues are a plusStrong ability to understand, manage and drive customers' needs and strategy Proven track record of sustained target achievementExcellent presentation, written and oral communication skills Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)Data-driven & team-player What we offer:
A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth contextThe chance to grow your professional and technical skills, with real room for career progressionSIBOP: all Sendinblue employees are granted our shared ownership plan - the more Sendinblue will be evaluated, the more you will getMeal vouchers - Swile (8,5 € per day)Excellent private health care, of which 70% is covered by the companyRTTBi-annual global company offsite; inter-office trips (when the current sanitary situation permits)More than 100 activities you can do at work via our partner YucoWork's council benefits (HelloCSE)Very competitive referral programThe second parent leave: 1 month of fully paid leaveEnglish and French classes, and over 155000 courses available on UdemyBudget to support your workspace at homeA modern office in a central location with free fruits, drinks & lots of fun activitiesRelocation package and visa sponsorship for international talentsSendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Sendinblue values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.