Your responsibilities:

• Support: update Help Center, provide customer support (Zendesk)
• Communicate with our users and customers: release notes, newsletters
• Capture user insights to participate in the development of the product
• Perform final Q&A tests before going live

Why join us?

• You’ll be part of a great team of passionate people from whom you’ll learn a lot.
• Our motto? We have fun in our job and kindness is very important to us.
• On a daily basis, you will be in the middle of a swarm of innovators spread out between two workplaces. Your office colleagues will be startupers, students leading projects for large companies, intrapeneurs, successful entrepreneurs, experts…
• You can decide at any time to invest yourself (and have the time to do so!) in another program, help out at an event, accept new missions or grow your entrepreneurial initiatives!
• You’ll learn a lot about innovation and entrepreneurship!

This job is for you if…

• 1+ years of software quality experience in SaaS company
• You have a strong focus on customer experience and a passion for driving improvements to raise the overall quality level of our software and environments.
• You excel at communicating with technical and business leaders.
• You love working in a fast-paced environment where every change affects the experience of customers.
• BDD Knowledge is a plus
• Postman, Swagger knowledge is a plus
• Knowledge in Agile processes is a plus
• ISTQB Certification is greatly appreciated

Practical info:

• Contract: Apprenticeship (alternance)
• Arrival date: Asap
• Remuneration: According to profile
• Location: Schoolab - 15 rue de Milan 75009 Paris
• Remote working possible
• This position is accessible to Talents with disabilities

What Schoolab offers to its great Talents…

• Schoolab will pay 50% of your Internet subscription, up to a maximum of 20€/month, upon presentation of an invoice,
• A vacation bonus,
• A Mac Book Pro computer,
• Access to Leeto platform, which allows you to benefit from numerous offers and discounts (sports, art, shows, outings, magazines, shops, etc.),
• 50% reimbursement of your Navigo transport ticket,
• A shelter to park your bike,
• A Swile meal voucher card credited every two months, worth €8.50/day, 60% covered by Schoolab,
• A restaurant, the Schoolbar, with 2 super chefs who delight our taste buds every day with homemade dishes made with local and seasonal products!
• Axa health insurance, 50% of which is covered by Schoolab, with the possibility of adding spouse and children,
• The insurance contract, whose contributions are covered at 100% by Schoolab.

1st visio-interview with our Talent Manager (45 minutes)
2nd face-to-face interview with our Digital Diector (1 hour)
3rd face-to-face interview with our a member of the team (1 hour)
4th visio with Founders (1 hour)
Hiring proposal