Scaleway

Scaleway

IT Support & Training Technician

  • CDI 
  • Paris
  • Télétravail ponctuel autorisé

La tribu

Scaleway

Scaleway

  • IT / Digital, SaaS / Cloud Services

Le poste

IT Support & Training Technician

  • CDI 
  • Paris
  • Télétravail ponctuel autorisé

About

Powered by talented and passionate people working hard on democratizing the cloud, Scaleway, the 2nd leading European infrastructure cloud provider, is a multicultural company, rapidly growing into a global brand. We are present in 160 countries, with more than 280 employees of 18 nationalities.
We are a cloud computing pioneer delivering the innovative capabilities of modern multi cloud, covering a full spectrum of services for professionals: public cloud services with Scaleway Elements, private infrastructures and colocation with Scaleway Datacenter and bare Metal infrastructures with Scaleway Dedibox.

We place people at the heart of our purpose as an enabler of the internet. Our organization encourages responsibility, autonomy, commitment and thought leadership from our collaborators. Our premises are open spaces, conducive to exchange and interaction between individuals.

We believe it is our responsibility to be a positive force in society and to collectively design new systems for a better future. We want to increase access to the digital and technology industry. As our business scales, the customers we serve are increasingly diverse and global. Giving them an unbeatable experience is central to our business strategy. To better understand our customers and partners, we need a workforce that’s as diverse as they are.

Job description

Context of the position:

We are looking for an IT Support & Training Technician based in Paris or Lille to join the IT Helpdesk Team.
Your main mission will be to ensure we deliver the IT equipment, tools, and train our colleagues from their onboarding to any other everyday request ( new tools, access changes, use of their equipment like a notebook, internally developed tools, or remote tools).

Based in Paris or Lille, you will take care of more than 330 employees using MacBooks, Linux Laptops, iPhones, meeting equipment and offer advanced training programs for the most demanding of Scalers (in Paris, Lille, or our data centers around Paris) in a very technical and challenging environment.
Special and important care will be given to the production of quality documentation assets for our internal knowledge base and service desk ticketing platform (written, videos…).

You will be responsible for preparing hardware and software before employee onboarding, delivering access, and ensuring that every Scaleway employee gets the high-quality service they need on a day-to-day basis within the company.

What you’ll be doing:

  • Ensuring high quality training and documentation for our knowledge management system
  • Providing technical assistance in the use and operation of computer equipment and approved software to staff members by email, ticketing platform, telephone, and in-person.
  • Training and assisting clients in the use of computers, peripherals, and productivity software.
  • Helping ensure our internal workplace tools (Google Workplace, Meeting rooms systems, SaaS third party services, Ubiquiti WiFi, etc.) are operational via access and system administration.
  • Helping support internal employees on all of their IT needs across a variety of platforms, including Mac, Linux, iOS.
  • Inventory management of workplace IT assets (notebook, mobile phones, licenses).
  • Assisting in account and privilege management (creations, granting access, keeping up-to-date records of accounts, assets and taking part in regular reviews).
  • Working in a multi-site, global, corporate environment and understanding how your work can have a global impact.

Technical stack & tools we use:

  • MacOS/Linux (Ubuntu, Debian, CentOS).
  • Google Workplace/Service Desk/Atlassian Suite/Slack.
  • Wifi (Ubiquiti/Cisco)/Switches/Meeting rooms equipment (Webex..).
  • Various SaaS or “in house” applications (about 100 On Premise or SaaS services).

What we expect from you:

  • Applicant must have 2 to 3 years education and/or experience in information technology fields (can be IT self-taught of equivalent level).
  • Excellent communication skills, verbal and written (in French and English).
  • Very good interpersonal skills, with a focus on rapport-building, listening and questioning.
  • Strong documentation and teaching/training skills
  • Understanding of troubleshooting methodologies: good analytical skills.

Bonus skills (not required)

  • Good knowledge of current networking standards and wireless technologies.
  • Good knowledge of basic collaborative SaaS tools administration.
  • 1-2 years of experience in IT troubleshooting and supporting computers, networking, and mobile devices.
  • Technical Skills in PC/Mac, iOS, Google Workspace, support for various applications.
  • Knowledge and experience in computer cabling, WLAN, antivirus, mobile Devices, email, video conferencing, basic networking, and server support.

If you recognize yourself in this description and want to join a young, innovative and growing company then don’t wait any longer and join us!

Meet the Scaleway team

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