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Customer Success Engineer

CDI
Paris
Salaire : Non spécifié
Télétravail non autorisé
Expérience : > 2 ans
Éducation : Bac +3

Scaleflex
Scaleflex

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Le poste

Descriptif du poste

Specific responsibilities include

Pre-Sales Responsibilities:

  • Working with Account Executives to do product demonstrations for prospects. Follow up and answer any technical questions that may arise.
  • Participate in consultations and/or product capability assessments with prospects.
  • Lead the process of Proofs-Of-Concept done by prospects to ensure they are successful and finished in a timely manner.
  • Create relationships with key decision makers and serve as external technical spokesperson.
  • Complete RFI/RFP documents sent by prospects.
  • Assisting the SDR team with identifying compelling Scaleflex use-cases for identified prospects.
  • Working with the Product team on prospects needs.
  • Working with the Marketing team to create Blog and technical content.

Post-Sales Responsibilities:

  • Work with the Account Executives team to ensure handoff is executed smoothly as prospect transitions into a customer.

What we offer

  • A dynamic work environment in fast-growing Startup
  • A goldmine of knowledge in the B2B Cloud space for cross-development
  • Humble but hungry work atmosphere: to become a rockstar, you have to be surrounded by rockstars!
  • Full work flexibility with home office and flexible work hours: we don’t count hours, we measure success!
  • A workplace where you can have impact and make a difference within the business but also to the web / app experience of hundreds of millions users around the globe.

Profil recherché

Our Team is built around people with a strong entrepreneur culture and can-do attitude. We love people able to “do something out of nothing” and strive to get better every day. In order to fit with our culture, you must be/have:

  • Bachelor degree in Computer Science or equivalent.
  • 2+ years of sales engineering or solution consulting experience (or equivalent B2B customer facing experience) for an enterprise software company.
  • Ability to manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, collaborative environment.
  • Solid understanding of SaaS, cloud infrastructure and APIs
  • Principle knowledge of website construction, including HTML, JavaScript and CSS, understanding of OS and browser distinctions and how third-party software and plugins work with browsers, website troubleshooting and use of browser developer tools.
  • Knowledge of CDN technologies, Server Management / DevOps (ideally PHP, Python)
  • Fluent English skills (verbal and written mandatory) with outstanding interpersonal skills.
  • Experience with Digital Asset Management solutions - an advantage
    …and a sense of humor is an absolute must!

Interested?

Apply with your resume and a short description on how you think you can have an impact!

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