Reveal

Reveal

Customer Success Manager (Full remote or Paris)

  • CDI 
  • Télétravail total possible
  • Bac +5 / Master
  • > 3 ans

La tribu

Reveal

Reveal

  • Digital, SaaS / Cloud Services, Software

Le poste

Customer Success Manager (Full remote or Paris)

  • CDI 
  • Télétravail total possible
  • Bac +5 / Master
  • > 3 ans

About

Reveal (formerly Sharework) believes in the power of collaboration so much so that we named our SaaS category after it - Collaborative Growth. As the first ever Collaborative Growth Platform, we believe that joining forces makes us stronger, in business just as much as in everything else.

Launched in 2019, Reveal’s mission is to put technology at the center of collaboration between companies. By comparing CRM data from both sides, Reveal identifies common, high-potential accounts and new qualified leads.

Since 2019 we’ve created a community of 2,000 companies, 3,000 partnerships, and 4,000 community members from the United States, across Europe, and France. Supported by leading VCs (Localglobe, Ventech, Kima) and the best business angels (Pierre Kosciusko-Morizet), Reveal’s goal is to convert all revenue builders into believers of Collaborative Growth.

Job description

2021 is the year of acceleration for Reveal, and we are looking for a Customer Success Manager with a strong entrepreneurial mindset to help us reach our ambitious target. We already have a strong base of 1200+ companies (50% in the US) using our product and we’re currently launching our first paying offer.

As our Customer Success Manager, you will work neck and neck with the founders and manage 👇

  • The onboarding of our new customers. You must make sure it’s the best onboarding experience they ever had and will ever have.
  • The satisfaction of our customers (it’s in the title, obviously 🙂). Like any company, we make our best to satisfy our customers. And it is especially important to us at such an early stage.
  • You will work alongside sales representatives to grow our user base from 600 using companies to 5000 using companies by the end of 2021.
  • You will help turn a part of our user base into paying customers.
  • The continuous enhancement of our product. Indeed, through your interactions with our customers (but not only), you will come up with new ideas to better meet their needs. What we expect, is for you to translate their feedback into concrete guidelines for the rest of the team. You’ll be at the core of the so-called iteration loop!

What we have to offer:

  • A rare (once-in-a-lifetime?) opportunity to join an ambitious start-up at an early stage
    *
  • A deep dive in a project with experienced entrepreneurs, who are looking for excellence.
    *
  • A very competitive compensation and permanent position opportunity (we never forget our top-recruits).
    *
  • stimulating work environment, in a nice co-working space located in the 9th district, where you can both enjoy outdoor spaces and meet inspiring people from other start-ups!
    *

Preferred experience

  • You already have at least 5 years of XP as a Sales/BzDev/CSM among which at least a few years in a B2B international startup.
  • 🌉 You want to be a bridge between our customers and our tech team in a restless company
  • 🧰 You’re versatile and easily adaptable
  • 💬 You have amazing soft-skills and you are able to make anyone comfortable within the first seconds of any interaction
  • 🔋 You are familiar with usual CRMs like Hubspot or Salesforce.
  • ⬛ You’re organized and rigorous
  • 🇬🇧 You speak English fluently (half our customers are from the US)

Recruitment process

  • call with our recruiter
  • case study
  • A call with our CSM
  • call with our CEO.
  • A call with one other co-founder.

Hurry up! Send us your resume 😉You can also connect with us on LinkedIn Here

Meet the Reveal team

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