Quitoque

Quitoque

CRM Junior Marketing Manager - Simply You Box (h/f) - CDI

  • CDI 
  • Bruxelles
  • Télétravail partiel possible
  • Bac +5 / Master
  • > 2 ans

La tribu

Quitoque

Quitoque

  • E-commerce, Environment / Sustainable Development, Foodservice

Le poste

CRM Junior Marketing Manager - Simply You Box (h/f) - CDI

  • CDI 
  • Bruxelles
  • Télétravail partiel possible
  • Bac +5 / Master
  • > 2 ans

About

Who are we?

Since its creation in France in 2014, Quitoque aims to revolutionise consumer habits by enabling them to easily eat well. In Belgium, we offer cooking baskets under the Simply You Box brand containing detailed recipe cards and all the ingredients needed to cook great meals in about 10 to 30 minutes. We deliver to your home free of charge. Today Quitoque and Simply You Box team decided to collaborate to offer the same customer experience in Belgium.
We create delicious and varied gourmet recipes with fresh and seasonal quality products. Our goal: to make it easier to eat well every day by eliminating the drudgery of shopping and meal planning. Our offer is very popular, so much so that Quitoque already delivers more than 150,000 meals a week throughout France and Belgium.

Job description

Main tasks:

We are looking today for a real “customer success manager” to take responsibility of our CRM. Reporting to the Country Manager Belgium, your mission is to develop Simply You Box’s turnover, with a focus on customer retention and satisfaction via marketing and sales activities and the link with the customer service. Your three main indicators are CAC, Life Time Value and NPS.

Responsibilities:

● Define and implement the marketing and sales plans, with a ROI vision: definition of the plan in line with turnover objectives, creation of campaigns, performance analysis, etc.
● Implement CRM processes and manage the activity to guarantee an irreproachable quality of service
● Optimising the customer lifecycle with 3 major challenges for the development of turnover: onboarding, loyalty and reactivation
● Be a force for innovative proposals to create the Simply You Box experience that will make the difference over the competition
● Bringing the voice of the customer to the Simply You Box team
● Liaise with the Quitoque HQ team in Paris on branding and marketing strategies
● Manage an outsourced Customer Service team - implement CRM processes and manage the activity to guarantee an irreproachable quality of service
● Directly manage the marketing intern(s)

Why join us ?

You are looking for a company that values the personality of its employees and gives them its confidence. Your work will have a direct and considerable impact on the future of Quitoque and Simply You Box. The diversity of profiles and experiences is a richness for us: we value everyone’s opinions and ideas. Teamwork is a key success factor in our growth.
We attach importance to well-being and quality of life at work (you will regularly try out the delicious dishes of our culinary designers), you will work in a stimulating environment with committed and motivated employees.

Preferred experience

Required profile,:

  • 2 years of professional experience in marketing / sales development / communication, including experience with a pure B2C player
  • A passion for customer relations and subsequent CRM tools
  • Extensive knowledge around the online and offline marketing mix, with proven ability to develop and execute multichannel and customer centric campaigns
  • Growth mindset and a bias towards test-and-learn approaches
  • Master’s degree (or equivalent) in marketing, communication or business

Required skills :
● Excellent business vision
● Strong analytical capabilities
● Rigour
● Empathy, ability to anticipate customer expectations
● Communication with impact
● Any affinity with food, FMCG and/or foodtech is a plus
● Perfectly bilingual French / Dutch, strong English skills a plus

The little things that matter :

  • Type of contract: Full time contract
  • Location: Brussels

Recruitment process

Conduct of the interviews :

1/ Telephone interview,
2/ Test,
3/ Interviews in our offices (HR & Managers).

Meet the Quitoque team

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