The mission of the Operations department is to offer the best service to our customers while ensuring fluid internal processes, permanent monitoring of activities and an optimal level of security (especially on back office and fraud topics).

Join our Customer Care team where you will guide our clients: you will be fully dedicated to customer satisfaction and participate in the creation and maintenance of services and processes.

We are proud of our 4.6/5 customer satisfaction 🌟 and we always want to improve it! That’s why we see our Customer care team as a strong asset in our mission to become the finance solution all businesses love.

👩‍💻🧑‍💻As a Customer Care Officer (SP) at Qonto, you will

• Be a Qonto Ambassador: You will delight our customers by providing sharp, quick technical support and guide them in using Qonto, answering all their questions via email, chat and phone.
• Be the voice of our customers by putting yourself in clients’ shoes to anticipate their expectations and understand their needs, to continuously improve our product and keep the “WOW” effect along with the relation. Your role is key to allow us to improve our product constantly!
• Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros, make feedback to Ops and Product teams, etc.).
• Take ownership along with our continuous improvement methodology. You will identify anomalies, optimize and set up new ways of problem-solving and keep your colleagues up to date on all of this.

• Customer-centric: You show empathy and adapt your speech according to your customers’ needs.
• Team spirit oriented: You collaborate with your team members to succeed together, knowing you can count on each other.
• Mastery: You are able to step back from a difficult situation and identify customer pain points. Always striving to improve yourself, you don’t hesitate to ask for feedback on your work.
• Communication skills: You have excellent oral and written skills.
• Languages: You are fluent in Spanish, and have a good level of English.
• Experience (Bonus): You already have one experience in customer support within a fast-paced environment.

💪What to expect from our hiring process:

• A 60 min interview with one of our Talent Acquisition Managers to better understand your career plan and answer any of your questions
• A 60 min interview with your future manager to create a strong alignment on what they’ll expect from you, and tell you more about their way to operate
• An exercise to evaluate your hard skills and understand how you see the world
• An interview with future team members to discuss your exercise and help you project yourself in the company
• A Final interview with the manager of the department and/or one of our C-level/Founders

We will send you an interview guide so you can best prepare yourself.
On average our process lasts 20 working days and offers usually follow within 48 hours 🤞

🎁 Perks

You got it: helping you succeed is our #1 priority. We have put together several perks to make your life easier and more will be added as Qonto grows further 🤗

• Office & Team Life

• 3,200 sqm fully-renovated building near Opera with WeWork services
• Monthly team events, and yearly offsite (Barcelona, Sicily… what’s next?)
• Free coffee, snacks in the kitchen and a budget allocated to managers for small team events
• The latest in Apple’s equipment

• Qonto’s benefits

• Tailor-made Remote Policy from anywhere (within a +/-3 hours timezone): from 2 days per week with a bonus of 12 additional days per year up to Full Remote
• A competitive salary package (healthcare, commute…)
• 5 days off in addition to the legal 25 days
• A Swile Card that you can use for lunch
• Access to thousands of gyms and activities for 10-30€ a month, through our partnership with Gymlib
• Relocation package for international talents (we have 40+ nationalities based in Paris!)
• An inclusive environment with a real focus on parity (40% of our teams are women)
• Special parenthood policy (we are part of the Parental Act program)
• Childcare Benefits (reserved day-care places for your little ones) and subsidies/discounts with selected childcare partners
• Career tracks that can match all expectations (Expert, Lead, or Manager tracks): we believe in our Qontoers and we want them to progress on their journey at Qonto. And in addition, internal and international mobility is also promoted.