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Back-Office Officer Payments

CDI
Paris
Salaire : Non spécifié
Télétravail occasionnel
Expérience : > 1 an

Qonto
Qonto

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Le poste

Descriptif du poste

As a Back Office Officer Payments, you will join the Operations team. You will join a team of 20+ other Back Office Officers.

At Qonto, the Back-Office covers a key role, working as much on flows as on administrative tasks. By joining the team, you will cover multiple tasks related to payments. The Back Office Officer Payments team is divided into 3 segments:
Cards and checks (card disputes, fraud, phishing..)
Flows (SEPA, SWIFT)
Reconciliation (accounting on internal accounts and investigation of suspense)

👩‍💻🧑‍💻As a Back-Office Officer Payments at Qonto, you will

  • Develop and update the processes in order to monitor production incidents by helping for the development and the improvement of the current processes on a daily basis.
  • Answers customer emails to help them in the regularization of their acts.
  • Ensure the proper execution of customer payment transactions (SEPA, SWIFT, monetics, cheques).
  • Analyze customer disputes (card, SEPA).
  • Control the flows and interact with our different partners.

Profil recherché

  • Experience: You have at least +1 year of experience in payment operations.
  • Mastery: You like to optimize internal processes to respond better and reactively to our customers.
  • Communication: You have strong oral and written communications skills.
  • Analytical mind & rigour: You have well-honed organizational and analytical skills to quickly elaborate key findings, form opinions and make decisions.
  • Curious mindset: You are an intellectually curious, open-minded, adaptable, fast learner and excited by a dynamic startup environment.
  • Languages: You have perfect written and oral French and a good level of English.

Déroulement des entretiens

🎁 Perks

You got it: helping you succeed is our #1 priority. We have put together several perks to make your life easier and more will be added as Qonto grows further 🤗

Office & Team Life

  • 3,200 sqm fully-renovated building near Opera with WeWork services
  • Monthly team events, and yearly offsite (Barcelona, Sicily… what’s next?)
  • Free coffee, snacks in the kitchen and a budget allocated to managers for small team events
  • The latest in Apple’s equipment

Qonto’s benefits

  • Tailor-made Remote Policy: from 2 days per week with a bonus of 12 additional days per year to Full remote, with the possibility in both cases to work from anywhere (+/-3 hours) up to 4 weeks per year
  • A competitive salary package (healthcare, commute…)
  • 5 days off in addition to the legal 25 days
  • A Swile Card that you can use for lunch
  • Access to thousands of gyms and activities for 10-30€ a month, through our partnership with Gymlib
  • Relocation package and visa sponsorship for international talents (we have 40+ nationalities based in Paris!)
  • An inclusive environment with a real focus on parity (40% of our teams are women)
  • Special parenthood policy (we are part of the Parental Act program)
  • Access to Moka Care, a digital platform to take care of your mental health
  • Career tracks that can match all expectations (Expert or Manager tracks): we believe in our Qontoers and we want them to progress on their journey at Qonto. And in addition, internal and international mobility is also promoted

💪 Our hiring process:

  • A 60 min video call with our Talent Acquisition Manager to better understand your career plan and answer any of your questions.
  • A 60 min video call with your future Manager, to create a strong alignment on what we’ll expect from you, and tell you more about our way to operate.
  • A fully remote exercise to evaluate your hard skills and understand how you see the world.
  • Video calls or onsite interviews with future team members to help you envision yourself at the company
  • A Final video call or an onsite interview with the manager of your future Department

We will send you an interview guide so you can best prepare yourself.
On average our process lasts 20 working days and offers usually follow within 48 hours 🤞

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