• Responding to customer requests via emails, calls, facebook, chats
• Investigating and resolving customer complaints and queries
• Outbound upselling: subscriptions, long term rentals etc.
• Anticipate customers’ needs and solve their problems
• Flag and escalate issues as appropriate, filing bug reports, and generally being the eyes and ears of executive management on the ground
• Providing feedback to relevant teams to help improve our customer experience
• Reply to reviews on app stores

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• Crazily good people skills
• Super high energy
• A hands-on and problem solving person, who can turn a terrible call into a world-class customer service experience
• Hardworking willing to reply to many many tickets per day
• Flexible, willing and excited of waking up on Sundays and to work evenings and weekends
• Fluent in French and English (both spoken and written)
• Any other Latin language is a big plus
• Patient and cold-headed not scared of doing multiple tasks at the same time in a fast-paced environment
• Fast-learner and a good time manager
• Having a previous experience in Zendesk is a big plus