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Partoo
Partoo

Account Manager Experienced- Italian Market 🇼đŸ‡č Paris - F/H/X - Permanent Contract

Résumé du poste
CDI
Paris
Salaire : 51K €
Télétravail fréquent
Compétences & expertises
Contenu généré
Gestion des réseaux sociaux

Partoo
Partoo

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Descriptif du poste

WHO ARE THEY ? 👀

Partoo is a B2B SaaS scale-up who is committed to helping local businesses, large companies or SMEs to get closer to their customers. To do this, they have developed an all-in-one platform and different solutions that revolve around 3 value propositions: Get Found, Get Chosen and Get Clients.

Through these 3 propositions, they have developed several products that adapt to changes in the customer purchasing journey:

🔎 Get Found

Presence: Synchronize store information on main platforms (Google, Facebook, Waze, etc.), directories and GPS.

Store Locator: Help customers find the store that’s right for them with up-to-date local data and dedicated filters on retailer websites.

Social Media: Manage posts on Facebook, Google, Instagram, etc.

🎯 Get Chosen

Review: Centralize, reply to and analyse customer reviews received on Google and Facebook.

Booster: Get additional positive reviews on Google through SMS and QR codes.

đŸ«±đŸŒâ€đŸ«ČđŸœ Get Clients

Messages: Centralize and reply to all chat messages received via Google Business Messages, Messenger and soon also via Instagram, WhatsApp, etc.

Some key figures 🗝

--> Happy at Work label and the best Glassdoor rating in the French tech environment 4.2/5 with more than 300 reviews ⭐⭐⭐⭐

--> 350+ happy employees, 36 different nationalities, offices in Paris and Barcelona 🚀

--> They manage 300,000 points of sale and work cross-functionally with +650 chains (Carrefour, Generali, Toyota, Decathlon, Essilor, etc.) and +4,000 SMEs in around 100 countries.

ROLE & IMPACT đŸ’„

At Partoo, we have two types of clients: the Enterprises, business that have more than 20 point of sales and the SMB's (Small & Medium businesses)

The SMBs division was created in 2020 and since then we've been working with more than 6,000 business across 5 countries, with a customer satisfaction rating of 4.9/5 and more than 850 reviews on our Google page!

MISSIONS đŸ”„

  • Ensure the satisfaction of our retail customers on the Italian market 
  • Manage a portfolio of customers from the second month after signing until the subscription is renewed
  • Ensure that our customers maintain a positive feeling towards Partoo and our relationship with them (NPS > 7)
  • Monitor a customer health dashboard to know which retailers to contact first
  • Send out reminders to strengthen our relationship with our customers
  • Answer as quickly as possible (by phone) to customers who need support - and generally making responsiveness a core part of the team's DNA
  • Increase customer use of our products
  • Submit customer testimonials to the marketing team to optimize Partoo's image

    • IT'S A MATCH 🎯

  • Italian is your first language and you are proficient in English or in French
  • You have a previous experience in sales or account management of at least 2-3 year
  • Helping small business to growth their digital present is fundamental for you
  • Entrepreneurial mindset is your characteristic (you are comfortable with instability and having to constantly break and rebuild)

    • RECRUITMENT PROCESS 🛠

  • HR Interview - visio of 30min
  • Interview with Eva, Team Manager - Visio of 45min
  • Interview with Romain, Chief Revenue Officer SMBs - Visio of 30 min

    • Compensation & Benefits 🎁

  • Compensation: 36K Fixed + 15 K Variable; all our compensation scales are defined with the Figures tool and are developed through our "Career Path" (seniority, skills, and internal equity).
  • Access to various internal sports activities (yoga, running, soccer, climbing, etc.) and a partnership with Gymlib (4,500 gyms and 300 activities).
  • CSE benefits via Leeto as well as a Worklife  card (meal vouchers, sustainable mobility package, CESU vouchers...).
  • Health Insurance Alan and mental health prevention solutions with Alan Mind and Moka care
  • 6 RTT days/year.
  • 6 weeks of remote work/year (after one year of service) and 1 to 2 days of remote work per week.
  • Internal/external events (theme parties, team and company seminars, AstĂ©rix Park...).
  • Participation in associative and inclusive missions through 2 associative days offered by Partoo) and our Women@Partoo group.
  • Discover our eco-friendly offices in Paris 18 like on the first day.
  • Other information is also explained in our Culture Book ; culture, rituals, career... happy reading.

    • À compĂ©tences Ă©gales, ce poste est ouvert aux travailleurs et travailleuses en situation de handicap ou assimilĂ©s au sens de l’article L5212-13 du Code du travail. Partoo s’engage en faveur de la diversitĂ©, l’égalitĂ© professionnelle, l’emploi des travailleurs handicapĂ©s.

    With equal skills, this position is open to disabled workers or those considered to be disabled within the meaning of Article L5212-13 of the French Labour Code. Partoo is committed to diversity, professional equality and the employment of disabled workers.

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