About the position:
We are seeking a Wholesale Coordinator who can provide quality support to our daily operations and liaise with our warehouse and customers. This position is an extremely customer-focused role and requires great communication, multitasking and excellent problem solving skills. This individual must be a self-starter and team player who takes initiative, thrives in a fast-paced environment and is excited about new challenges.

Responsibilities (include but are not limited to):
• Processing orders through Quickbooks & warehouse system
• Coordinating with warehouse on orders for all shipment requirements (i.e. out of stock/replacement SKUs, specific weight/dimensions requests, special orders etc.)
• Providing excellent customer service to wholesale customers (processing orders, answering questions, tracking and tracing and resolving issues)
• Ensuring warehouse is shipping on time and all issues are resolved in a timely manner
• Responding to all inbound calls and inquiries for new business (i.e. product info, opening account info, etc.)
• Setting up new customer accounts and checking-in with existing customers
• Performing on-site checks (i.e. proper assortment at local retailers, implementing merchandising plans)
• Providing on-site event support if needed
• Sending open invoice statements weekly and monthly to customers
• Processing customer payments when needed
• Actively remind customers payments are due and send statements of accounts
• Resolving EDI issues with 3rd party provider when needed

Qualifications:
• BA/BS degree minimum
• 0-2 years of experience in customer service, logistics, operations or supply chain.
• Ability to communicate on various levels including management, client, and associate levels
• Superior time management and ability to prioritize tasks
• Excellent organizational and multitasking abilities
• General EDI understanding preferred
• Experience with Quickbooks preferred

This is the right position for you if:
• You are a team player
• You have a strong entrepreneurial spirit
• You’re a self-starter
• You have excellent communication skills
• You like new challenges and are a problem solver
• You are able to wear many hats during a single day
• You love tea and/or the French culture!