What are you going to do?

As a Junior Technical Support Specialist for SaaS clients, you will be the bridge between Technical Excellence and Client Satisfaction.

Responsibilities:

Client-Focused Support:
Take ownership of technical issues reported by clients, ensuring timely and effective resolution.
Serve as the primary point of contact for clients, delivering exceptional support with a focus on satisfaction.

Troubleshooting Mastery:
Utilize your expertise in Unix Systems, Bash, and Networks to troubleshoot and diagnose complex technical issues.
Identify feasible solutions independently and implement fixes to address client concerns promptly.

Collaborative Coordination:
Coordinate seamlessly with the product and development teams, acting as a bridge between clients and internal technical resources.
Provide detailed and accurate information to assist in the resolution of escalated issues.

Proactive Communication:
Maintain proactive, reassuring, and transparent communication with clients throughout the support process.
Keep clients informed on the status of their reported issues, ensuring a positive client experience.

Technical Proficiency:
Leverage your technical skills in Terraform, Golang, Docker, Kubernetes, Big Data, Distributed Databases, SQL, Python, and scripting languages.
Apply expertise in analyzing and optimizing Tera or Peta scale data processes.

End-to-End Support Involvement:
Contribute to testing, deployment logics, hardware specifications, and integration processes to ensure robust and reliable SaaS solutions.
Participate in on-call duties to address critical issues and maintain continuous service availability.

Continuous Improvement:
Actively seek opportunities for process improvement, providing valuable insights to enhance the overall support experience.
Stay abreast of industry trends and emerging technologies to maintain a high level of technical competence.
Join Opensee and be a key player in delivering unparalleled technical support for our innovative SaaS solutions. Your skills, commitment, and proactive approach will shape the success of our clients and the evolution of our cutting-edge products.

About you

Qualities: Great communication skills; Autonomy AND team work; Creativity, Problem-solving mindset, Proactivity, Troubleshooting
First experience in technical support engineering would be a plus.
Experience in SaaS would be an advantage.
Technical skills:
Unix systems / Bash / networks
Terraform / Docker / Kubernetes
Big data / Distributed databases / SQL / Python / Nifi
Scripting / Analyzing / Optimizing in the context of Tera or Peta scale data
Testing, Deployment logics, Hardware specifications, Integration
Language skills: Fluent in English both written and verbal, French is a plus 
 
Working conditions 
·       Permanent position
·       Location : Paris
·       Hybrid working (3 days a week in the office)
 
How to apply 
Send us your resume and a brief description of why you are interested in joining us, and we will come back to you very shortly!