Customer Success Engineer

  • CDI 
  • Toulouse
  • Télétravail partiel possible
  • Bac +5 / Master

La tribu



    Le poste

    Customer Success Engineer

    • CDI 
    • Toulouse
    • Télétravail partiel possible
    • Bac +5 / Master

    À propos

    Based on the observation that every year, nearly 660 million tons of CO2 are emitted by aircraft in the world - representing 20 000 kg of CO2 per second, OpenAirlines decided to act by developing innovative solutions to help airlines reduce their costs and environmental impact.

    Created in Toulouse in 2006, OpenAirlines has drawn on 7 years of R&D before launching its eco-flying software SkyBreathe®. Relying on big data algorithms, artificial intelligence, and machine learning, the software automatically analyzes the large sum of data available in aircraft black boxes to provide recommendations to airlines and pilots that help them reduce their fuel consumption and CO2 emissions.

    Today, SkyBreathe® is the most widely used eco-flying solution in the world. Its active community federates more than 45 airlines across the planet.

    In 2019, its customers saved more than 150 million USD and 590,000 tons of CO2.

    OpenAirlines is located in downtown Toulouse, with offices in Miami and Hong Kong.

    We are expanding our team to strengthen our development and growth. We are looking for talented, open-minded, challenge-loving people who want to get involved in the success of OpenAirlines.

    Descriptif du poste

    As part of the OpenAirlines Customer Success team, the missions of the Customer Success Engineer are to:

    • Customize data interfaces during the implementation of our solutions for new customers
    • Maintain and add new data Interfaces for existing customers
    • Customize software options in accordance with customers’ operations
    • Monitor and manage customers’ data processing
    • Work on new tools to improve Customer Success processes
    • Add value and expertise to existing solutions, proactivity is welcome!

    Depending on the experience, the skills, and the willingness of the newcomer, the hereabove tasks are adapted and some domains are variably deepened.
    Potential future missions may include:

    • Design of use cases to optimize acceptance tests
    • Realization of transformation projects linked to new data sources, new partners
    • Development of proof of concept for new prospect


    • A green culture, strong ethical values, a friendly and passionate team
    • A job and a key role in a fast-growing international company
    • A pleasant work environment
    • Get new skills or improve them by working with qualified persons

    Salary & Conditions :

    • Variable bonus
    • Training
    • Opening of the capital to all employees
    • Remote-friendly
    • Advantageous company mutual insurance
    • 50% of the Tisseo pass is paid for
    • Super pleasant offices near Capitole
    • FedEx days, 24 hours to innovate, every quarter
    • Incredible teambuildings

    Profil recherché

    Required skills

    • Computer Science (Python, Java, SQL)
    • Knowledge of common data formats (csv, json, Excel files) and usual data processing workflows
    • Advanced English level
    • Project management

    Interesting skills

    • Flight data recorders and ARINC 717 knowledge
    • Aeronautical, flight and airlines operations: performance, regulation, planning
    • Knowledge in fuel optimization, dispatch, safety, punctuality
    • Data engineering
    • Extract, Transform and Load process
    • Other languages (Chinese, Arabic, Spanish, French)

    Holder of a Master of Science degree, you have a background in Computer Science and a strong interest for Aeronautics, Civil Aviation, Airline Operation, with possibly a professional experience in an airline or in contact with airlines.
    You are rigorous and analytical.
    You have the sense of contact, know how to express yourself in a synthetic way and like international exposure.

    Déroulement des entretiens

    First interview with Clémence Jacquemin, Head of Customer Success and a Customer Success Manager.

    Découvrez l'équipe

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