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Customer Care Manager - German speaker M/F

CDI
Salaire : Non spécifié
Télétravail fréquent

Onepilot
Onepilot

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Le poste

Descriptif du poste

Missions

Agents Management:

  • Strong collaboration skills with Onepilot agents (between 10 and 30 agents on average)

  • Forecast recruitment needs and the staffing in order to deliver ops quality and productivity aligned with growth targets

  • Training of new Onepilot agents

  • Structure, organize and retain the agents team

Client Performance:

  • Build and maintain strong relationships with your portfolio of clients

  • Deliver best-in-class quality reporting all the data needed

  • Optimize processes to improve efficiency

  • Identify and capitalize on upselling or cross-selling opportunities

  • Oversee knowledge management (training modules, knowledge base) as well as customer reporting (regular steering committees, day to day data management) 

  • Challenge and refine internal processes 

  • Onboarding of new clients with the support of your Account Director

Conditions & Benefits

  • Start as soon as possible

  • Attractive package with equity

  • Possibility of very rapid development

  • Flexible teleworking

  • Regular team events


Profil recherché

  • Experience in customer support or operational roles

  • Data-driven mindset with a passion for achieving goals and tackling new challenges

  • Strong team player and confirmed problem solver

  • Willingness to get hands-on when required 

  • Proficiency in German and English


Déroulement des entretiens

👉 First call to discuss the role & your motivation
👉 Case study (take approximately 1h to prepare)
👉 Interview with Lucas our COO
👉Final interview with one of Onepilot team member

Join Onepilot and be part of an innovative team dedicated to build the next-gen customer care outsourcing solution. 

Onepilot is an equal opportunity employer and values diversity in the workplace.

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