About the role:
You report to the Head of Infrastructure and you are part of a team whose mission is to support Ogury employees worldwide (~400 persons) in their day to day job. You are the privileged contact for the Paris office, and you optimize/automate processes, workflows.

What you will be doing

• You participate to build the roadmap and manage the backlog with the team
• You set up and pre-configure new devices (PC, MAC, …) for the new joiners
• You manage licences and SaaS accounts, access rights, help to resolve PC/Mac/device issues for Ogury employees
• You provide security guidelines, and be sure Offices IT equipments are always up and running (network, printers, internet access, visio, …)
• You give visibility on your work and achievements.
• You proactively identify gaps as well as opportunities (automate and optimize processes)
• You are the point of contact for our IT and material providers

Our stack:

• GSuite, Okta, Slack
• Microsoft Windows, MacOS, Microsoft Office 365
• Zendesk, Jira, Confluence
• Fortinet firewall, Switch HPE
• Colt, Orange

About you

• You speak and write french and english fluently
• You have at least 5 years experience in support
• You are organized and you like to solve problems and assist users
• You have strong communication skills and are able to interact with technical or non-technical people
• You have already worked in a fast-growing company/start-up environment
• You are comfortable with agile methodologies
• You are familiar SSO technologies such as Okta (or Active Directory)
• You have experience with Fortinet firewall and Switch HPE
• You have experience with GSuite administration
• You already were in charge of provisioning of the PC and Mac
• You have experience in ticketing management
• And if you have an experience with a cloud provider, you are the person we need!

• video call with a recruiter
• video call with the manager
• technical test
• video call with stakeholders
• video call the manager