Tier 1 - Support Specialist


Tier 1 - Support Specialist




  • SaaS / Cloud Services, Cybersécurité
  • Entre 50 et 250 salariés

Le poste

Tier 1 - Support Specialist

Who are they?

Odaseva’s story began when one of Salesforce’s largest customers came to Sovan Bin with a problem. They needed to best protect and manage their Salesforce data, and asked him to design a solution.

Ten years later, that innovation became the Odaseva platform, enabling large enterprises to manage all their Salesforce data, giving them the tools to protect it, keep it compliant, and distribute it easily. 

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Job description

We are the #1 Enterprise Data Platform for Salesforce

Odaseva is the only platform built specifically to help the world's largest and most ambitious Salesforce customers keep their data protected, compliant, and agile.

We are backed by Salesforce Ventures and are proudly one of the top 5% of ISV partners in the Salesforce ecosystem. Fortune 500 companies like Schneider Electric, Toyota, Heineken, John Hancock, and non-profits trust Odaseva with their most complex data management challenges. More than 90 million Salesforce users rely on Odaseva.

In a world of data breaches and ransomware attacks, Odaseva is on the front lines of developing powerful tools to help companies protect their customers' data against attacks, comply with data privacy regulations like GDPR, and give their DevOps teams the tools to manage data at every step of the application cycle management process

It's a great time to join us! We've experienced multiple consecutive years of 100% revenue growth, and our team has rapidly expanded across hubs in San Francisco, Paris, Sydney, London and remotely. 

When you join Odaseva, you’ll work alongside some of the most accomplished people in the Salesforce ecosystem.

Your Role

We’re seeking a Tier 1 Support Specialist to join our Super Awesome Support team.  

As a Tier 1 Support Specialist, you will provide world class service to our customers. You will engage customers on inquiries, technical issues, and suggestions. You will help provide a valuable and memorable experience.

You will have the opportunity to work in an exciting ecosystem. If you want to become another important member of a fast growing team of experts, this is the job for you.

Your responsibilities will include:

  • Respond to support tickets and inquiries through phone, e-mail, and live chat
  • Diligently work with customers by providing regular updates to tickets and open issues
  • Communicate closely with Support tier 2 to troubleshoot and resolve issues
  • Assist with QA regarding bugs and new features, consistently test functionality of the platform
  • Assist in managing the knowledge base to help clients find answers to frequently asked questions
  • Be passionate about making our customers happy
  • Be open to wearing multiple hats with a readiness to support all members of the Odaseva team
  • You will bring:

  • 2-3 years of experience resolving technical issues for clients in a support environment ideally for a SaaS company
  • Background in establishing and building lasting customer relationships and/or customer support experience
  • Ability to multitask between calls, emails and open cases to resolve issues
  • Ability to thrive under tight deadlines
  • Comfortable presenting ideas internally and to client stakeholders
  • Excellent time and priority management skills
  • Excellent communication skills
  • Salesforce experience is a plus
  • Odaseva’s values are: Trust, Customer Centricity, Engagement, Excellence, Continuous Innovation, and Teamwork

    Odaseva offers an inclusive, supportive work environment where talented people innovate and grow. In our work together, we seek to be smart, humble, hardworking and above all - collaborative. If this sounds like a good fit for you, we encourage you to apply.

    We are:

    🔥 Pro-equality, pro-diversity

    🔥️ A team of smart and kind people (inspire emulation - not competition)

    🔥️ A culture of professional excellence yet casual style

    🔥 A place where you can make an impact and grow your career

    🔥️ A company at the forefront of data & cloud innovation

    🔥 A competitive employer 

    🔥 Truly international, with offices in Paris, San Francisco, Sydney and London

    🔥 In favour of Flex office



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