Technical Support Manager


Technical Support Manager




  • SaaS / Cloud Services, Cybersécurité
  • Entre 50 et 250 salariés

Le poste

Technical Support Manager

Who are they?

Odaseva’s story began when one of Salesforce’s largest customers came to Sovan Bin with a problem. They needed to best protect and manage their Salesforce data, and asked him to design a solution.

Ten years later, that innovation became the Odaseva platform, enabling large enterprises to manage all their Salesforce data, giving them the tools to protect it, keep it compliant, and distribute it easily. 

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Job description

We are the #1 Enterprise Data Platform for Salesforce

Odaseva is the only platform built specifically to help the world's largest and most ambitious Salesforce customers keep their data protected, compliant, and agile.

We are backed by Salesforce Ventures and are proudly one of the top 5% of ISV partners in the Salesforce ecosystem. Fortune 500 companies like Schneider Electric, Toyota, Heineken, John Hancock, and non-profits trust Odaseva with their most complex data management challenges. More than 90 million Salesforce users rely on Odaseva.

In a world of data breaches and ransomware attacks, Odaseva is on the front lines of developing powerful tools to help companies protect their customers' data against attacks, comply with data privacy regulations like GDPR, and give their DevOps teams the tools to manage data at every step of the application cycle management process

It's a great time to join us! We've experienced multiple consecutive years of 100% revenue growth, and our team has rapidly expanded across hubs in San Francisco, Paris, Sydney, London and remotely. 

When you join Odaseva, you’ll work alongside some of the most accomplished people in the Salesforce ecosystem.

Your Role

We’re seeking a Technical Support Manager to join and develop our Super Awesome Support team located in EMEA and APAC. You will lead the team to provide a valuable and memorable experience and help team members engage our customers on inquiries, technical issues and suggestions. The Technical Support Manager is a full time role reporting to our SVP Customer Success Group.

The position is located in Paris.

Your responsibilities will include:

  • Managing the EMEA and APAC Support teams
  • Driving the support team performance monitoring and delivery to make sure the SLAs are achieved
  • Hiring new support team members (if/when needed), supervising onboarding, ensuring training is delivered to the new starters
  • Partnering with Product & Engineering and Customer Success Management teams to resolve issues and improve customer experience
  • Proactively developing and implementing new and improved processes within the Support stream
  • Working cross-functionally with Stream managers and key team members to conduct projects
  • Providing reports to top management
  • You will bring:

  • 5+ years of experience managing Support teams
  • 5+  years of experience resolving technical issues for clients in a support environment, ideally in a SaaS environment
  • Background in establishing and building long-lasting customer relationships and/or customer support experience
  • Salesforce experience is a plus
  • We’re looking for someone who:

  • Is customer oriented
  • Is willing to build strong relationships with team members
  • Has excellent communication skills
  • Has excellent analytical and reporting skills
  • Is able to work in a fast-paced environment
  • Is fully Proficient in English & French
  • Odaseva’s values are: Trust, Customer Centricity, Engagement, Excellence, Continuous Innovation, and Teamwork

    Odaseva offers an inclusive, supportive work environment where talented people innovate and grow. In our work together, we seek to be smart, humble, hardworking and above all - collaborative. If this sounds like a good fit for you, we encourage you to apply.

    We are:

    🔥 Pro-equality, pro-diversity

    🔥️ A team of smart and kind people (inspire emulation - not competition)

    🔥️ A culture of professional excellence yet casual style

    🔥 A place where you can make an impact and grow your career

    🔥️ A company at the forefront of data & cloud innovation

    🔥 A competitive employer 

    🔥 Truly international, with offices in Paris, San Francisco, Sydney and London

    🔥 In favour of Flex office



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