Customer Support Lead (EN/FR) - Full time - Barcelona

Résumé du poste
CDI
Barcelona
Télétravail occasionnel
Salaire : Non spécifié
Début : 03 mai 2026
Compétences & expertises
Développement de relations
Collaboration et travail d'équipe
Support client

Naboo
Naboo

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Le poste

Descriptif du poste

Your responsibilities:

  • Own the end-to-end client support experience — fast responses, high satisfaction

  • Handle B2B billing and invoicing, ensuring accuracy and follow-up on outstanding items

  • Build trusted, long-term relationships with clients and partners

  • Identify recurring issues and contribute to process improvements

  • Collaborate cross-functionally with Finance, Ops, and Product teams

Compensation & Benefits:

  • Package: 25,000€ + 4,000€ bonus + benefits

  • Beautiful offices in the center of Barcelona

  • Top-notch work equipment (MacBook)

  • Events that bring our team together


Profil recherché

You are the ideal candidate if:

  • You speak native French and English

  • You have prior experience in startups or scaleups

  • You have hands-on experience with B2B billing and customer service

Naboo is the ideal company for you if:

  • You are looking for challenges and responsibilities

  • You want to contribute to an ambitious adventure

  • You want to thrive and grow in a high growth environment


Déroulement des entretiens

Interview Process:

  • Step 1: Video call with a team member (15 min)

  • Step 2: In-person speed dating with 4 to 5 team members (90 min)

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