Who we are?

At moka.care, we’re on a journey to reinvent the way people and organizations think about Mental Health. Our mission is to make it positive and simple for everyone in the workplace.
moka.care has been created with 3 strong convictions:

• Mental health should be celebrated and not stigmatized
• Mental health should become as simple as having a coffee
• Mental health is at the heart of both fulfillment and performance

Only one year after our launch, we are already by the side of 20+ companies in France and Europe. We are currently recruiting 15 people to join the adventure and expand our impact in France and Europe!

What we do?

moka.care develops a comprehensive platform for employee mental wellbeing. It’s a comprehensive solution where employees can have access to:

• Individual coaching and therapy with licensed psychologists and certified coaches
• Group sessions led by therapists on mental wellbeing topics (like parenting, self-confidence, or work-life balance)
• Digital content and programs designed to improve mental well-being

Why do we need you?

As a practioners care coordinator you will be part of the Operations team. The Ops team is on a mission to structure and enable our growth!
You will be in charge of the development of our network of practitioners (psychologists, coaches and therapists): expand, onboard and care for our network of practitioners.

Your role will be key as you will be in charge of our network of practitioners (psychologists, coaches and therapists).

Your goal will be to make sure they benefit from an amazing experience when working with us!

Daily, you will:

• Manage the practitioner community

  • Be in charge of the onboarding of our new practitioners: answer their questions, help them in creating their presentation page, video and get to know the platform
  • Build long-lasting relationships with our practitioners while being their main touchpoint to answer their questions
  • Ensure a high level of commitment and satisfaction from practitioners to moka.care (participate to strategy definition and implementation)

• Do continuous improvement:

  • Share practitioner feedback and collaborate with product & marketing teams to ensure moka always grows in a delightful way
  • Support the scaling of existing Ops processes to ensure we cope up with the pace
  • Help optimizing processes throughout the entire moka team

You’re the ideal person if:

• You have 1-3 years of experience, in a start-up or consulting firm
• You have strong organization / process mapping skills
• You have excellent interpersonal skills: you are flexible, pedagogue and know how to build long-lasting relationships
• You like learning by doing and getting your hands dirty
• You have an entrepreneurial mindset, ambitious and agile
• You are fluent in French and English

Joining us you will:

• Participate to an entrepreneurial adventure at the beginning of the journey: you will be in the 20 first employees of moka
• ☀️ Work in a company where you can, for real, help people to feel good in their lives
• Grow your skills thanks to a fast-learning process and a huge potential of evolutions
• ☀️ Get great advantages: beautiful office in the center of Paris, remote work options, Alan health insurance, Swile card for meal vouchers…**

• 1. Qualification call (30 min)
• 1. Discovery interview (45 min) and job focused interview (45 min)
• 1. Cultural and fit interview (45 min)