Operations Specialist
moka.care

moka.care

Operations Specialist

L'entreprise

moka.care

moka.care

  • Entre 50 et 250 salariés

Le poste

Operations Specialist

Who are they?

At moka.care, they believe that mental health is key for sustainable growth, both as individuals and as companies. Through individual and group therapy or coaching sessions, they make it possible for every employee to talk about anything, at the right time and, most importantly, with the right person.
Alongside their psychologists, coaches and therapists, they help companies take action for the well-being of their teams, and achieve healthy and sustainable growth.

Since their creation in January 2020, more than 100 companies (L’Oreal, Spendesk, Qonto, Engie, Castalie, etc.) have joined moka.care, and they now have over 15,000 employees covered in France but also throughout the world!

While always keeping a sustainable vision of team growth, their team is growing fast, with already 60 people onboard! They are not stopping there and want their team to keep growing as their product, to help them make mental health accessible to as many people as possible, and to become the European leader.

They have raised 17,5 million euros to help companies take care of the mental health of their employees and create healthy organizations.

Their investment fund is called Left Lane Capital and comes from the US!
They are experts in their field and will bring us a lot of knowledge on scaling great companies.

Antoine Griezmann and Blaise Matuidi’s investment fund, VC Origins, are participating in the funding round.

Their values :
Excellence in Care is their obsession

  • Comprehensive selflessness: they deeply care about every person, about who they are and their conditions of fulfillment in their work.
  • Inexhaustible optimism: they set ambitious goals, and are not afraid of starting low and persevering to reach them.
  • Reliable ownership: they build the solutions they want to see live.
  • Fast agility: they move fast and iterate
moka.care
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Job description

🤝 Who we are?

At moka.care, we believe that mental health is key for sustainable growth, both as individuals and as companies. Through individual and group therapy or coaching sessions, we make it possible for every employee to talk about anything, at the right time and, most importantly, with the right person.

Alongside our psychologists, coaches and therapists, we help companies take action for the well-being of their teams, and achieve healthy and sustainable growth.

Since our creation in January 2020, more than 100 companies (L'Oreal, Spendesk, Qonto, Engie, Castalie, etc.) have joined moka.care, and we now have over 15,000 employees covered in France but also throughout the world !

We have raised 17,5 million euros to help companies take care of the mental health of their employees and create healthy organizations.

Our investment fund is called Left Lane Capital and comes from the US! They are experts in our field and will bring us a lot of knowledge on scaling great companies.

Antoine Griezmann and Blaise Matuidi's investment fund, VC Origins, are participating in the funding round.

While always keeping a sustainable vision of team growth, our team is growing fast, with already 60 people onboard! We're not stopping there and want our team to keep growing as our product, to help us make mental health accessible to as many people as possible.

🧑‍💻 Why do we need you?

The Operations Community’s core responsibilities are to build, strengthen and scale our operational capabilities to handle fast growth and product diversification.

We are then looking for an Operations Specialist with a first track record in building and scaling operations and great entrepreneurial mindsets to help us support moka’s ambitions.

Here are a few examples of missions you could be involved in:

Daily you will :

Handle running tasks to ensure our users, clients and practitioners receives the best support from moka. Some running tasks are:

- acquisition, onboarding and follow up of practitioners

- support on the organization of group sessions

Proactively lead and implement strategic projects such as:

- The launch of new prestations or processes

- Build and structure an action plan

- Define and implement process for every new prestation, identify associated risks

- Define metrics for every new prestation

- Follow the running tasks and be ready to do them yourself if need be

- Liaise with other teams

The industrialization of processes and organization to reach operational excellence:

- Set up efficient operations monitoring to build a granular understanding of our processes and identify risks and areas of improvement

- Identify continuous improvement initiatives

- implement new tools

Navigate through the different teams to make all the above things happen in a smooth and qualitative way.

📇 You’re the ideal person if:

  • You have 1-2 years of experience
  • You have strong organization, project management and process mapping skills
  • You are passionate about digging into operations / technical processes
  • You have excellent interpersonal skills: you are flexible, pedagogue, empathetic
  • You like learning by doing and getting your hands dirty
  • Putting the customer first is paramount for you
  • You have an entrepreneurial mindset, ambitious and agile. It is important to note that moka.care being at an early stage, your role and responsibilities may evolve along the business growth
  • You are fluent in French and English. Other languages are a plus
  • 🚀 Joining us you will

    - Participate in an entrepreneurial fast-growing adventure with great development evolution in France and in Europe!

    - Work in a company where you can, really, help people to feel good in their lives.

    - Grow your skills thanks to a fast-learning process and huge potential for evolution.

    🤩 We’ll take care of you:

    🏡 Work life balance (60% at the office and up to 40% remotely)

    🖥 Beautiful office in the center of Paris

    😍 Great Health insurance

    🍽 Swile Meal voucher card of 10€/day (restaurants, groceries and food apps)

    🏃 Gymlib for sport & wellness allowance

    💆‍♀️ Access to moka.care

    🌴 7 week holiday policy

    🚇  50% reimbursement of your transport pass

    💻 Mac or windows? You choose

    🤝🏻BSPCE for everyone

    🎤 Interview process 

    Our philosophy:

    🎙️“We‘ve always thought the recruitment process too one-sided. Companies are evaluating candidates but candidates don’t really have the chance to evaluate their future employer deeply.

    At moka, we’re looking for exceptional people. We know it is important for them to find the right company at the right time of their career.

    That's why we created the "reverse interview": an opportunity for candidates to ask us all the questions that are important for them to make their choice with full transparency” **Pierre-Etienne Bidon - co-founder

    Recruitment process

    - A 30 min Phone interview 🤳 to understand your carrier plan, your expectations, make sure there is a match and answer your questions

    - A 45 min who Interview 🤝  to get to know your background in a deeper way

    - A Case study and job focused interview 🧑‍💻 to project yourself in your future day to day job and allow us to have concrete visibility on your skills

    - And finally a 45 min Values fit interview 😍 to know more about our values, the way we work and make sure you’ll feel comfortable at moka

    - Offer 🎉 and reverse interview

    If needed we organize other informal talks like coffee with the team.

    moka.care is a disability-friendly company

    moka.care

    moka.care

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