Customer Success Manager

Et si prendre soin de son mental devenait tout simplement une bonne habitude ?

moka.care réinvente notre rapport à la santé mentale et en propose une nouvelle approche : simple, positive et humaine.

La plateforme offre une solution complète aux entreprises pour permettre à chaque collaborateur de prendre soin de son mental via des accompagnements individuels, des ateliers de groupe et des contenus et programmes digitaux avec des psychologues, coachs certifiés et thérapeutes sélectionnés.

Plus de 5000 collaborateurs ont déjà accès à moka.care en France et en Europe, et ce n’est que le début !

We are looking for our Customer Success Manager!
Based in Paris (Grands Boulevards)

Who we are?

At moka.care, we’re on a journey to reinvent the way people and organizations think about Mental Health. Our mission is to make it positive and simple for everyone in the workplace.
moka.care has been created with 3 strong convictions:

• Mental health should be celebrated and not stigmatized
• Mental health should become as simple as having a coffee
• Mental health is at the heart of both fulfillment and performance

Only one year after our launch, we are already by the side of 20+ companies in France and Europe. We are currently recruiting 15 people to join the adventure and expand our impact in France and Europe!

What we do?

moka.care develops a comprehensive platform for employee mental wellbeing where they can have access to:

• Individual coaching and therapy with licensed psychologists and certified coaches
• Group sessions led by therapists on mental wellbeing topics (like parenting, self-confidence, impostor syndrome, or work-life balance)
• Digital content and programs designed discover mental health and train our mind

Why do we need you?

As a Customer Success Manager, you will work directly with the co-founder in charge of Sales with one simple mission: take care of our customers and ensure they are happy with moka.care!
Daily you will

• Build long lasting relationships with your clients while becoming their thinking partner about Mental health initiatives in their companies
• Understand and follow their goals while implementing moka.care and ensure their general satisfaction
• Implement action plans with your clients to ensure moka.care remains useful and adapted to your clients needs
• Follow the life of moka.care in your portfolio and identify upsell / expand potential
• Share customer feedbacks and collaborate with marketing & product teams to ensure moka always grows in a delightful way**

You’re the ideal person if:

• You have 2-4 years experience in a B2B Customer Success / Account management team
• You have an entrepreneurial mindset, ambitious and agile
• You are a great relationship builder with high empathy and excellent written and verbal communication
• You are organized and not afraid to be at the side of 30+ different customers
• You are fluent in French and English
• You graduated from a Top Business School or equivalent

Joining us you will:

• Participate to an entrepreneurial fast-growing adventure at the beginning of the journey: you will be in the 15 first employees of moka!
• Work in a company where you can, for real, help people to feel good in their lives
• Grow your skills thanks to a fast-learning process and a huge potential of evolutions
• Get great advantages: beautiful office in the center of Paris, remote work options, Alan health insurance, meal vouchers…

You believe you’re the right fit? We’ll be happy to meet you!
Send us a message at pierre-etienne@moka.care

1. Qualification call (30 min)
2. Discovery interview (45 min) and job focused interview (45 min)
3. Meet the founders - Cultural and fit interview (45 min)