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Support Specialist - Freelance

Freelance
New York
Salaire : ≥ 150 $ par jour
Début : 30 juin 2020
Télétravail total
Expérience : > 2 ans
Éducation : Sans diplôme

Mojo
Mojo

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Le poste

Descriptif du poste

Mission

Make users happy. You will be the voice of the user community. You will also be responsible for our most precious source of user feedback.
You will have to:

  • help users by answering product-related questions via our main support channels: Intercom, Front, Instagram DMs, etc.
  • proactively message users when feature they requested is made available or bugs the reported are fixed
  • keep track of, and tag conversations, triage corresponding features requests and links bugs to our task management system
  • write product guides and support articles for our help center https://intercom.help/mojo-app
  • share user feedback with the product team to help improve the app

Conditions

  • Being located in the US or Canada
  • Available at least 2 hours on every weekday at business hours (NYC timezone)
  • Having a prior experience doing customer support at a tech company
  • An iPhone can be put at your disposal for the job in case you need one

Profil recherché

Here are the basic qualifications needed for the job:

  • Native English speaker (verbal + written)
  • Great communication and problem-solving skills
  • Great sense of human empathy - put yourself in users’ shoes so you can be great at solving their issues

We also care deeply about human skills:

  • Autonomy - you will manage support on your own
  • Be a team player
  • Be comfortable with total transparency
  • Being humble, relaxed and enjoy an environment where people are bad at making good jokes :)

Déroulement des entretiens

  1. Screening call - 30min, remote
  2. In-depth interview with team members - 2-3h, remote or in-person
  3. Technical test and meet the team. You will get paid for this test - half-day

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