The most disruptive and dominant digital players - Amazon, Alibaba, AirBNB, Uber - have one thing in common: they are marketplaces. Whether you call it the Platform Revolution, the Ecosystem Model or Marketplace, the next generation of digital commerce is happening now and disrupting traditional models. Mirakl is leading this revolution.

Forrester Research have named us one of the “20 start-ups any retail ecommerce executive should know in 2016,” and Gartner has previously identified Mirakl as a “Cool Vendor,” and in 2017 added the Marketplace Operation Applications category as an “Innovation Trigger” to the Hype Cycle for Digital Commerce.” Wired also recognised us as one of Europe’s Hottest Start-ups, and to top it all off, you will be surrounded by experts in digital transformation, to craft innovative solutions by helping our customers power the next generation of Marketplaces.

We are a fast-growing, global, cloud technology company, and the leader in Marketplace Operations Applications. We enable the world’s leading B2C and B2B companies - Carrefour, Conrad, DelaMaison, El Corte Inglés, Darty, HP and 140 more - to Offer More, Learn More and Sell More. Mirakl helps retailers, distributors, manufacturers & brands to transform their digital commerce strategy to encompass the marketplace business model.

YOUR IMPACT

Are you interested in transforming traditional business models’ upside down?

Are you looking for the challenge of building something new? Of transforming the way digital commerce happens? Of having the responsibility and authority to take action? Our core values include: Get Things Done, Satisfy & Empower Clients, Go Above & Beyond, Innovate & Inspire and Work Hard Together.

With 150+ colleagues scattered across Paris, Munich, London and Boston, Mirakl has a start-up/international culture. We are backed by proven technology, prominent VC’s, and boast a global network and the resources (20-million-dollar Series B round of funding in 2015) to seize the market opportunity. Does Mirakl sound like a place where you can thrive?

We are looking for a high energy, organized, team oriented Junior Functional Expert to join our rapidly growing Client Success team to extend our success. The Client Success team provides business and functional support to our clients that are influential multinational groups such as Carrefour, Walmart, Best Buy, Darty, Galeries Lafayette, Conforama, Auchan, etc

RESPONSIBILITIES

The Functional Account Manager will be the functional reference within the Client success team and drive many client-projects related to new Mirakl Products.

Main aspects of the role:

• Multi-project management: you will deliver and support several projects in parallel, as well as deal with multiple clients
• Cross-functional: you will be working directly with Customer Success, Product teams, Marketing and Sales across the full customer lifecycle.
• Functional & business-related: you will be a functional expert on Mirakl Products, but always driven by our business impact at clients.

Main responsibilities:

• Project Management on New Products: as part of Mirakl strategy, new Products are being developed to fuel our clients’ growth. Along with your manager, you will plan the deployment of these Products at our clients’, make demos, advise clients on implementation, as well as monitor impact to provide feedback to Product teams.
• Manage a portfolio of clients: you will support your manager on a portfolio of top clients, answering their functional requests and providing them with best practices on platform usage.
• You will also participate in the organisation of a bi-annual meeting with our main clients, during which we will collect their feedback on the Mirakl platform.
• Provide functional support: you will develop and maintain a deep understanding of Mirakl Platform and Services, as well as the best practices which provide value to our customers. This will enable you to support the Client Success team, when needed, as well as participate in Pre-sales phases (demonstrations, presentations and workshops).
• Produce Market Intelligence: as Mirakl’s Functional Account Manager , you will gather and formalize data on platform usage. This will enable you to feed Product team for roadmap and create functional use cases for Customer Success consultants and Sales teams. You will also use data and business insights to measure usage and customer engagement.

The ideal candidate will have:

• Graduated a Master’s Degree in Business or Engineering
• 1-2 years of experience ideally in Marketplace and/or in a Software company and/or in Project Management
• A good understanding of E-commerce, Marketplace and/or Digital ecosystems
• Analytical and data-driven qualities
• Creative problem solving skills.
• Communication skills. A previous customer facing experience is a plus
• Self-motivated, highly detail-oriented and takes initiative
• Must thrive in a dynamic, challenging, fast-paced environment
• English fluency – any additional language will be a great asset in the context of international expansion and working with international clients
• This role will be based in our Headquarters in Paris, punctual travels may be required.