As a Product Manager at Mindsay, you will be part of the Product team, working closely with our CPO, Product Designers, and Tech team. You will work together with a squad of 1 Engineering Manager and 2-3 developers to grow and improve Mindsay’s Platform.

Mindsay’s mission is to help companies provide simple and efficient customer interactions leveraging all of their messaging channels. The Mindsay platform is a no-code, business-friendly interface that allows any Customer Service team to build advanced use cases mixing Conversational AI and Process Automation.

What will you be doing ?

Your main focus will be to increase the capabilities of our platform while making it even simpler for business users to build complex automation, with pre-built tools that are intuitive and easy to use for our customers.

You will identify, investigate, deeply understand, and break down the problems that our customers face every day in their Customer Service teams to drive value for their company. Once the problems are clear, you will prioritize them and build your own roadmap along with your squad to address epics in the best order and reach the quarterly objectives. You will be close to our business teams and customers to understand and feel their pains while using our platform.

Day-to-day work :

• Discussions and investigations with our Operations, Sales & Marketing teams
• Analyze platform and bot usage data
• Collaborate with our Designers on prototypes
• Talk regularly to our customers through interviews
• Organize and prioritize feedback (using Harvestr)
• Prioritize, organize and plan the work with your squad
• Effectively communicate about current and future product evolutions

Must haves

• A first successful experience as a Product Manager
• Fluent English (speaking and writing)
• Excellent communication skills
• Enthusiasm and leadership
• Openness to criticism and ideas

Bonus

• Previously worked for a B2B SaaS company as a PM
• You are thrilled by the opportunities offered by automation and no-code.

You are …

• A logical thinker with an analytical mindset. Carefully analysing data before making a decision is natural to you.
• Empathetic for customers: you can easily put yourself in the shoes of others
• Insights-driven: you always want to get to know the real why
• Team player: you enjoy working with different people and giving/receiving feedback
• You’re accountable and stick to your word. When you say something will be done, people can take your word for it.
• You don’t like half-finished products and will push until it complies with your expectations.
• You feel comfortable talking to people you don’t know, asking (tough) questions, and presenting in front of people.

Are we the company you are looking for?

As part of the Mindsay’s Product Team, you will have the opportunity to:

• Work on products used by millions of users.
• Have an experience in a challenging, small and modern product organization.
• Work with brilliant and passionate designers, developers, product managers.
• Have true ownership with a direct impact on the product

We want to gather people who:

• Know how to give and receive feedback properly - that’s how we can all improve and grow.
• Are accountable for their words and actions - we rely on each other.
• Keep pushing until they reach their goals - nothing comes easy and you have to be patient to see the results of your work.

We want everyone to make an impact and highly encourage people to:

• Dive deep into what our products do and how they work. You will be expected to handle all parts of the product.
• Work outside of their job description by sharing insights and taking initiative on business, product, tech, processes or any topic that matters to them.
• Learn what other teams do and how they work.

• A first call to get to know each other (with HR)
• A first interview (With manager and team member)
• 2 product case studies
• 1 Technical Interview

The entire process is remote friendly