As a Sales Operations at Mention, you will link Marketing, Sales and Customer Success operations across the customer lifecycle to drive efficiency, growth and provide strategic recommendations.
Your missions will include :

• Operations and Process optimization
  Optimization and documentation of business processes (Sales, CS, Marketing) improve automatization and productivity.
  Support day-to-day inquiries from the team, providing prompt and efficient solutions to a wide range of issues and developing operational procedures and policies.

• Insights and Strategy
  Build and monitor commercial KPI dashboards to follow performance of the commercial teams
  Analyse data to identify problems and lever for improvement, develop scalable solutions and monitor their impacts;
  Support the management team and the company with exploratory analysis to drive strategic recommendations

• Tools and Architecture
  Develop and improve usage of the CRM (Salesforce) and other business tools (Pardot, Salesmachine, Salesloft…)
  Responsible of the data stack and the reinforcement of the connection between our tools (& product) to improve data quality and reliability using Hull.io, Segment and Zapier

• You have a first successful experience as a Sales Ops, RevOps or Business Analyst;
• You are comfortable with Salesforce and Excel (or equivalent)
• You demonstrate rigor and organization to best implement processes;
• You easily gain height on the subjects, and offer relevant solutions by challenging the existing.
• You are a team player and know how important it is for the commercial teams in a company to work together
• You are fluent in English