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Project Manager - Global Brands

CDI
Paris
Salaire : Non spécifié
Télétravail non autorisé
Expérience : > 2 ans
Éducation : Bac +5 / Master

Meltwater
Meltwater

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Le poste

Descriptif du poste

As a Project Manager, you will be the main point of contact for some key clients in Europe and will be responsible for the following:

Global project roll-out and run phases coordination

  • Create positive project outcomes by managing commitments, expectations, and timelines, regardless of project status or types of deliveries (software or research), so that client stakeholders feel continually informed and empowered.
  • Coordinate the roll-out of our software platform between internal stakeholders, customers, and key partners worldwide, while staying on timeline (or effectively communicating changes to timeline if parties agree and are supportive).
  • Manage projects by breaking them into distinct actions with single owners, composed of dependencies and deliverables, while updating and reporting on actions to all stakeholders.
  • Set-up and maintain governance processes and framework, and ensure these are accessible and create handrails as well as documented paper trails.
  • Organize knowledge management and share best practices internally.
  • Implement, manage, and maintain project management tools and processes.
  • Ensure consistency at global, regional, and local levels.
  • Facilitate up sell and cross sell opportunities in support of the account management team.
  • Liaise with our Product team on roadmap questions and feature requests.

Customer care and communication

  • Develop a relationship of trust with multiple stakeholders and client teams.
  • Ensure operational Day-to-day interactions with clients.
  • Provide regular status updates to your clients.
  • Address any urgent questions or last-minute requests in a timely manner.

Social Intelligence adoption program ownership

  • Ensure overall long- term client satisfaction and project success, contributing to the expansion of our social intelligence program.
  • Monitor the adoption and usage of our solutions across client teams.
  • Contribute to various evangelization initiatives (workshops, events, internal pitch) and develop specific content to raise awareness about your program.
  • Contribute to the client user community extension
  • Set a continuous improvement mindset on our social intelligence technologies, ensure social intelligence is fully integrated into client’s digital ecosystem, ensure social intelligence as a go-to-source in strategic decision making for clients

Profil recherché

  • At least 2 years of project management preferably in digital agencies or consulting firm
  • Experience with monitoring platforms, market research, web analytics or BI tool
  • Fluent in English and French is mandatory. A third language is a plus.
  • Outstanding communications and presentation skills. Your insights and presentations provoke debate and compel action with a non-academic, accessible style
  • Strong organizational skills. Comfortable with fast pace environment and able to prioritize
  • High level of autonomy and decision making capabilities. Ability to manage complex projects.
  • Ability to interact with both operational and C-Level contacts.
  • Strong interpersonal skills. Comfortable working closely with Consumer Insights, Digital Marketing, PR and Corporate Communication divisions.
  • Efficient working knowledge of Microsoft Office and Google Suite
  • Expertise in the Wine & Spirit, luxury, telecom, banking or food industries is a plus.
  • PMP, PRINCE II or Microsoft Project certification is a plus.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

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